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Thèses |
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1
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LUCIANO ROCHA GOMES
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Governance and Behavioral Assumptions: possible relations in health management contracts in Bahia
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Leader : DENISE RIBEIRO DE ALMEIDA
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MEMBRES DE LA BANQUE :
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ANA RITA SILVA SACRAMENTO
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DENISE RIBEIRO DE ALMEIDA
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LIDIA BOAVENTURA PIMENTA
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Data: 23 févr. 2021
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Afficher le Résumé
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Partnerships with private entities by agreeing on objectives and performance goals have become an alternative adopted by the government to ensure the provision of services within the Unified Health System (SUS). Other elements are incorporated to the dynamics of public service to deal with these new partners, among them public governance. Thus, the dissertation has as a research question: How the governance model of the Secretary of Health of the State of Bahia (SESAB) influences the behavior of Social Organizations in the provision of services in state hospital units in the light of the Transaction Cost Theory (TCT). The objective is to propose suggestions for improving the governance model of the secretariat's management contracts based on the view of the players involved in the process. We opted for a descriptive, qualitative research, with the techniques of data collection being interviews and documentary research; for data analysis we used thematic categorical analysis. The results point to the incipient adherence of the characteristics identified in the relationship between the SESAB and the OSs to those recommended for a collaborative management, in which publicization fits, and no elements were identified in the institutional structure that promote dialogue, negotiation, flexibility, new and flexible ways of relating, clarity of regulations, among others. Moreover, according to the perception of the interviewees and the documents analyzed, there are weaknesses in the administrative functions that support governance, such as planning and control. The identified situation contributes to spread the occurrence of limited rationality in the transaction, since the information to be processed by the agents of the relation are incomplete or asymmetric, favoring opportunistic behaviors, which are sources of transaction costs, given the need for monitoring implementation, contractual disagreements, need for renegotiation, litigation, among others. It is suggested, then, the institution of the Health Publicization Monitoring Commission, a space for dialogue, negotiation, and evaluation of the partnership, thus promoting the approximation and alignment of the interests and values of the partners (SESAB and OSs), as well as the operationalization of the Monitoring and Evaluation Commission composed of a multidisciplinary team from the accounting, financial, and technical care areas, enabling a comprehensive view of the unit, which should be optimized from the implementation of the management information system of the publicized units. Considering that this dissertation was limited to the behavioral assumptions of TCT, it is interesting to promote new studies that contemplate the attributes of TCT in management contracts in SESAB, such as uncertainty and asset specificity and how they influence or are influenced by governance. Regarding governance, the study was limited to the administrative institutional dimension, and it is important that other dimensions are contemplated in future studies, expanding the set of information about this theme, especially for its multifaceted character.
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2
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TÚLIO FABRINNE MOURA MATA
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Análise da Maturidade em Gerenciamento de Projetos na Universidade Federal da Bahia (UFBA).
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Leader : DENISE RIBEIRO DE ALMEIDA
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MEMBRES DE LA BANQUE :
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ANA RITA SILVA SACRAMENTO
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DENISE RIBEIRO DE ALMEIDA
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LIDIA BOAVENTURA PIMENTA
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Data: 23 févr. 2021
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Afficher le Résumé
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This thesis seeks to know the level of project management maturity (MGP) at the Federal University of Bahia (UFBA), essential for diagnosing an organization's project management capacity, and starting point for the development of this strategic field. The evaluation was made by sampling, in 71 subsectors, which together formed a total of 32 sectors, which comprise Academic Units (AU) and Central Administration (AC) of the University, in addition to 3 sectors of the Research and Extension Support Foundation (FAPEX). We sought to know the vision of the actors involved with projects, mapped according to the criteria of the PRADO-MMGP model, chosen, among other issues, for being simple, sectorial and widely tested in Surveys, since 2005. The analysis was based on the diagnosis of UFBA (MGP), seeking to improve its GP capacity, using reference standards such as the Project Management Book of Knowledge Guide (PMBOK) and the specificities of the University, based on bibliographic and documentary research. To assess the University's MGP level, a quantitative survey was conducted, applying the questionnaire defined by the model, making a total of 117 respondents. In addition, a qualitative research was carried out, conducted through interviews based on the model’s dimensions, with 8 UFBA managers. It was possible to verify in the Final Maturity Assessment (AFM) that, on average, the level of MGP at UFBA is weak, which is characterized by isolated initiatives, without definition of methodological standards, while that of FAPEX is good, in wich there is the implementation of a GP platform and improved results. In addition, the Adherence profile, Levels (AN) and Dimensions (AD) of both institutions were raised, besides benchmarking UFBA’s results compared to the national average and related institutions. The assumption was proven, showing the highest MGP levels of the Foundation in relation to UFBA’s. The need to evolve maturity levels was demonstrated, highlighting the main points for improvement. Based on the findings, it was possible to elaborate the Action Plan for Improvement of UFBA's GP (PAGP / UFBA), to develop at the University's MGP. Some limitations impacted the development of the research, mainly due to the COVID-19 pandemic, which caused the interruption of the Master's classes and brought some operationalization difficulties to the research. There was resistance from some UFBA managers regarding the use of administrative tools more widespread in the private sector, which requires greater care and debate about the organizational strategy with the Central Administration before an eventual implementation of a growth plan for UFBA’s GP. In contrast, there is a motivation to improve project management among most respondents. It is suggested for future work, that dimensions such as skills training and UFBA's organizational structure related to the GP be explored with greater emphasis, as well as the development of the Growth Plan for UFBA’s MPG, based on the Prado model, considering the PAGP constant in this research.
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3
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MAGNA CORREIA MOREIRA
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Implementation of the Public Policy of Public-Private Partnership (PPP) in Health: Case Study of the Support Service for Diagnostic Imaging in Bahia.
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Leader : VERA LUCIA PEIXOTO SANTOS MENDES
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MEMBRES DE LA BANQUE :
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DENISE RIBEIRO DE ALMEIDA
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MARA CLÉCIA DANTAS SOUZA
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VERA LUCIA PEIXOTO SANTOS MENDES
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Data: 26 févr. 2021
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Afficher le Résumé
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This dissertation aimed to understand the process of implementing Public-Private Partnership (PPP) in Support Services for Diagnostic Imaging in the Public Health Network of the State of Bahia, considering the strategies, specificities and relationships between principal-agent. Qualitative research was carried out through a case study. Data were treated through content and document analysis. The theoretical basis was the Agency Theory, the New Public Management approach and the Public Policy cycle, specifically with regard to the Implementation stage. Some problems regarding the Agency Theory were discussed: opportunistic behavior; nature of uncertainty, since the contract that governs this relationship is long term; information asymmetry and difficulties in the management of Image PPP. The results indicated that the Diagnostic Support Service has specificities and that the process of implementing the PPP requires, from the Principal, strategies that involve capacity for governance, planning, monitoring and evaluation of services, training of personnel and investments in infrastructure, such as Information Systems, which have not yet been sufficiently developed. As for the Implementation methodology of this PPP, aspects of the top-down and bottom-up perspectives were verified. This dissertation sought to contribute, in theoretical and practical terms, to deepen the knowledge about the implementation of PPP in Diagnostic Support Services. That being said, it is recommended that the Principal adopt strategies capable of reducing the difficulties of the Implementation and invest in improvements in the monitoring and evaluation of the activities developed by the Agent, as explained in the Notice and in the Contract, in order to achieve the principle of efficiency and evaluate user satisfaction.
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4
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GABRIELA DO NASCIMENTO SOUZA
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Quality assessment in hospitals in Salvador managed by Social Organizations.
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Leader : VERA LUCIA PEIXOTO SANTOS MENDES
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MEMBRES DE LA BANQUE :
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ALMERINDA ROSALIA LUEDY REIS
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RICARDO COUTINHO MELLO
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VERA LUCIA PEIXOTO SANTOS MENDES
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Data: 2 mars 2021
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Afficher le Résumé
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This dissertation aimed to evaluate how hospitals in Salvador managed by Social Organizations guarantee quality according to the Management Contract. To this end, the hospital network in Bahia under the management of Social Health Organizations (OSS) was characterized, selecting state hospitals in Salvador managed by Social Organizations and identifying how the management contract indicators approach or distance themselves from the National Accreditation Organization (ONA) standards. Exploratory, descriptive research was carried out with a qualitative approach. Manager of the Health Secretariat of the State of Bahia (Sesab) and Hospitals were interviewed, documentary analysis and secondary data were performed, using the data from surveys applied by OSS between 2017 and 2019 as a result indicator on user satisfaction. Results indicate that the management model by Social Organizations is predominant in the State hospital network, with seven Social Organizations participating in this program in the management of 18 hospitals, 33% of which are based in Salvador; the management contract adopted does not establish indicators capable of evaluating the structure or the care process, which weakens the state's regulatory power, as it does not have an evaluation system that allows the results of these services to be evaluated. Although hospital managers recognize advances produced by this type of management in the network's hospitals, they mention limitations in the physical structure and in the provision of hospital medical equipment in those units, in addition to difficulties in maintaining the dimensioning of personnel appropriate to their functioning. From the perspective of the Sesab manager, there are problems in the building’s physical structure, but she considers that there have been advances with regard to the technological park of hospitals in the state public network. She recognizes the planning of contractual goals and the evaluation system as a factor that makes quality assurance in these hospitals difficult. Still from the perspective of state management, the model’s potential is the possibility of contracting a product that meets the needs of offering services to the SUS. In this sense, it is proposed to Sesab to adapt the quality assessment system contained in contracts, adopting indicators that evaluate the results, not only based on the measure of efficiency and user satisfaction, but also considering aspects of patient safety and ONA requirements for level 1 hospital accreditation, with accreditation being recommended.
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5
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LUCIANO PINHEIRO DOS SANTOS
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Cooperation network for moodle ava's maintenance: a proposal for public institutions of higher education in Bahia’s state
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Leader : HORACIO NELSON HASTENREITER FILHO
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MEMBRES DE LA BANQUE :
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ERNESTO MICHELANGELO GIGLIO
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FRANCISCO LIMA CRUZ TEIXEIRA
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HORACIO NELSON HASTENREITER FILHO
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Data: 31 mars 2021
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Afficher le Résumé
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The use of educational technologies in public Higher Education Institutions (HEIs) has expanded each year with the increase in distance learning courses, through systems such as a Virtual Learning Environment (VLE), like the free software MOODLE, that was adopted by many of these institutions. Considering aspects such as the insufficiency of technical teams specialized in supporting VLE and the need for technological maintenance of this system, this work sought to identify VLE maintenance practices by public HEIs in the State of Bahia and the permeability of IT managers or VLE, of these IES, in forming a cooperation network, with the main objective of indicating how these Bahian institutions can benefit from this network, as an instrument to expand the collective capacity to maintain their respective virtual environments. For this, the qualitative and quantitative approach was used, through exploratory research, through a case study in public HEIs in Bahia, users of the MOODLE software. In the first stage of the research, using the focus group technique, we sought to identify the maintenance processes of the MOODLE system. In the second stage, through a questionnaire, collective practices were identified for activities related to their maintenance. In addition, there was a block of items to identify the permeability of forming a cooperation network with these HEIs. At the end of the work, based on bibliographic research and the analysis of the results obtained in the research stages, it was possible to understand that the participating managers showed interest in the composition of the cooperation network and indicated deficiencies regarding the performance of corrective and perfective maintenance in the VLE, among others. Finally, a proposal was elaborated for the formation of the cooperation network between the public HEIs of Bahia, contemplated by a draft of the cooperation term and a virtual room, using the VLE itself, for the management of the network, covering proposals for the design (structure, formality…) and the operation (inclusion of new members, roles of the actors…) of this network.
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6
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ITALANY ANGÉLICA DA SILVA BARBOSA
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Integrated and Somactive Evaluation Model: an approach on its contributions to the analysis of the TD&E system of SENAC-BA.
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Leader : TANIA MOURA BENEVIDES
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MEMBRES DE LA BANQUE :
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DANIELA CAMPOS BAHIA MOSCON
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GABRIELA SOUSA REGO PIMENTEL
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TANIA MOURA BENEVIDES
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Data: 8 avr. 2021
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Afficher le Résumé
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This dissertation aims to analyze the Corporate Training, Development and Education (TD&E) system of the National Commercial Learning Service, Regional Bahia (SENAC-BA), from the Integrated and Somative Assessment Model (MAIS), in order to contribute to the development of professionals working at SENAC. To carry out this research, we started on the following research question: How can the Integrated and Summative Assessment Model (MAIS) contribute to the structuring of the SENAC-BA TD&E System? For its execution, with regard to methodology, a bibliographic research was initially based in order to delineate the categories of analysis that guided the construction of the theoretical framework. Next, a documentary research was carried out, evaluating the different documents required in MAIS and made available by the institution and, finally, a field research was carried out to evaluate the perception of managers and employees. In the field research, we chose to use the questionnaire as an instrument to collect. For the collection of primary data with managers, a questionnaire was developed based on the categories of analysis of MAIS. The questionnaire was also used to collect data with the employees. The instrument was organized into four parts, including: Free and Consented Clarification Term; Respondent profile; and two scales. The first called the Current Perception Scale of Professional Development (EPADP) and the Evolutionary Perception of Professional Development Scale (EPEDP). The application of the two questionnaires was carried out between January and February 2021. Additionally, participant observation was used. This is a single case study of SENAC, Regional Bahia, so the data were analyzed from data triangulation. The results show that the diagnosis of the SENAC-BA TD&E system, based on the MAIS model, were recognized as effective in the needs assessments, planning and execution of the TD&E, however, the implementation of continuous improvements to the system should be considered.
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7
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TANIA DANTAS PEREIRA
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Organizational Entrenchment: a study among SUS/BA auditors.
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Leader : DIVA ESTER OKAZAKI ROWE
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MEMBRES DE LA BANQUE :
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DIVA ESTER OKAZAKI ROWE
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SONIA MARIA GUEDES GONDIM
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VÂNIA MEDIANEIRA FLORES COSTA
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Data: 27 avr. 2021
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Afficher le Résumé
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This dissertation aims to understand the organizational entrenchment link between SUS/BA Auditors, through the perception of the social actors involved. The concept of organizational entrenchment adopted was proposed by Rodrigues (2009), whose composition comprises the following dimensions: Social Position Adjustments, Impersonal Bureaucratic Arrangements and Alternative Limitations. In order to achieve the outlined objective, a descriptive research was carried out, with a qualitative and transversal approach. The research was carried out within the scope of SUS/BA Audit, a control body, part of the National Audit System, linked to the State Health Department of Bahia. The choice of the SUS/BA Audit was due to the fact that the researcher is part of this institution’s staff. Data collection took place in two stages. In the first stage, two focal groups were carried out online with the total participation of nine auditors who exert operational activities. In the second stage, seven individual semi-structured interviews were conducted with managers. The data obtained was analyzed using the content analysis technique. The results revealed the perception of the commitment and organizational entrenchment links among the auditors. Impersonal Bureaucratic Arrangements and Limited Alternatives are the dimensions that determine entrenchment in the auditors' perception. Regarding the antecedents, there is a greater notion of the influence of organizational factors on the link, especially stability. Regarding the consequents, it became evident that entrenchment negatively affects both the individual level, with work overload and illness, as well as the organizational level, with the work’s quality loss and bad organizational climate. Finally, the research revealed actions and organizational practices that, in the perception of managers, can help the entrenchment management. In this sense, the role of leadership stands out, as well as the need of qualified managers, the investment in organizational practices that encourage professional development, promotion of the civil servant’s appreciation, recognition of work, participation in decision-making processes, as well as raising institutional visibility. Based on the results obtained in this research, it is suggested that studies on organizational links, especially entrenchment, be expanded to Sesab, in order to identify factors that hinder the adoption and implementation of organizational actions and practices, recognized in the literature as necessary for the establishment and development of a more favorable link to the server-organization binomial.
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8
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ANA FERNANDA DE BORJA GONÇALVES DANTAS
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Audit of the Unified Health System, a component of the State of Bahia, as an instrument of horizontal accountability.
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Leader : ANA RITA SILVA SACRAMENTO
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MEMBRES DE LA BANQUE :
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ANA RITA SILVA SACRAMENTO
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DENISE RIBEIRO DE ALMEIDA
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JOSE ANTONIO GOMES DE PINHO
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LIDIA BOAVENTURA PIMENTA
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Data: 3 mai 2021
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Afficher le Résumé
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The promulgation of the Constitution of the Federative Republic of Brazil, in 1988, revealed devices linked to the public administration, urging it to comply with principles and to create control bodies, a fact that, at least in theory, contributed to the accountability process in its sense horizontal. The public administration has sought to improve mechanisms and instruments that can meet the needs and expectations of citizens, while protecting constitutional rights. Public health services should also look for ways to be accountable, that is, transparent to the point of holding those responsible for causing damage to the citizen or the purse. It is in this context that the Audit/SUS/BA, with its assignment as a supervisory body, can contribute to the rendering of accounts, the transparency of governmental acts and the accountability of public management. This work has the general objective of proposing suggestions for improvement in the work process of the Audit of the Unified Health System (Auditoria/SUS/BA), a state component of the National Audit System (SNA), an internal control body, that contribute to its acting as an instrument of horizontal accountability, identifying its limits and potential, specifically regarding its dimensions of answerability and enforcement. In order to achieve their desideratum, a discussion was made about the translation into Portuguese of the term accountability and the interrelation of its dimensions with the SUS/BA Audit, and then, through a qualitative approach, we analyzed the audit reports, available at Sisaud (Audit Information System), scheduled and closed between the years 2016 until December 2019 and which resulted in referrals to the State Prosecutor's Office. Semi-structured interviews were also applied to the auditors and managers of the SUS /BA Audit and for the analysis of the data, thematic categorical analysis was used. The results show that the Audit/SUS/BA reports are not published; there is also no standardization of referrals to Sesab's internal bodies; auditees and providers do not make full use of the appeal phase; for the most part, there is no response from the Public Ministry of the State of Bahia (MPBA) to the audits carried out; most of the time, it is not possible to determine clearly and explicitly the authorship and materiality of the irregular and illegal facts for effective accountability and there is a patent delay in completing the administrative audit processes, culminating with this, often in filing processes and non-punishment of those responsible. To improve the work process, it is suggested to publish the reports on the Sesab website; periodic meetings with the actors of the Audit; implement the Accountability Matrix in the preparation of reports and create a nucleus for monitoring deadlines and monitoring audit processes. Finally, it is suggested that studies be carried out on the other components of the National Audit System.
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9
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MARCELO OLIVEIRA DOS SANTOS
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Staff allocation: an analysis of UFBA processes in the light of Strategic People Management
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Leader : DENISE RIBEIRO DE ALMEIDA
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MEMBRES DE LA BANQUE :
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ANA RITA SILVA SACRAMENTO
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DENISE RIBEIRO DE ALMEIDA
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LIDIA BOAVENTURA PIMENTA
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Data: 12 mai 2021
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Afficher le Résumé
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The evolution of the public management transformation scenario is aimed at a public administration focused on the adoption of a new management model based on the strategic management of people. Thus, this research sought to continue the findings of Almeida (2018) who analyzed the process of allocating the occupants of the position of Assistant in Administration in the selection process at UFBA in 2013 based on the contributions of the strategic management of people. This dissertation followed in the same vein, however, analyzing the new entrants in the 2016 selection process. As for the methodology, the study used descriptive research with a qualitative approach, with interviews, questionnaires, bibliographic surveys and documents as the main instruments of data collection. Initially, the questionnaire used by Almeida (2018) with Assistants in Administration, who started in 2016, was replicated in order to compare such data with those in 2013, as well as the replication of interviews with managers of teaching units and members of the administration central, which were the subject of research by that author. Content analysis was the tool used as a means of analysis. The results showed significant advances in contrast to the selection process in 2013, such as the attraction of civil servants with a higher level of qualification (undergraduate, master's and doctoral degrees); higher level of satisfaction with the allocations from the admission interview by specialized technicians through the reformulation of their instrument, added to the reformulation of the form for requesting a server; the implementation of the UFBA Server Reception and Monitoring Program (PAAS); the creation of the Server Guide, among others. Although it has signaled some advances, the assumption of the research carried out by Almeida (2018) is maintained and maintained by the researcher, when he determines that the demands required for the effective management of people at UFBA be met only partially, considering these advances are still incipient. The main limitation is the interruption of face-to-face activities as a result of the pandemic, making it impossible to access information, documents and, mainly, to some essential actors, which would certainly add more consistent data to the proposed analysis. As suggestions for future work, the continuity of this research is indicated, covering all TAE of UFBA, as well as of other IFES that adopt different allocation processes in order to confront them, especially with those that already adopt management by competencies. This analysis would serve as a guideline to understand the relevance and criteria adopted by these institutions, as well as to capture the perceptions of the various institutional actors, with a view to further improving the UFBA allocation process. It is also suggested to analyze the scope of the objectives, guidelines and goals of the PDI UFBA (2018-2022), based on the perception of its institutional actors, with a view to reflecting on the implementation of strategic people management as a management model at UFBA.
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10
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LUCIANA ALVES ARAÚJO
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Auditing communication: a study in the State of Bahia Health Department based on Agency and Information Theories.
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Leader : ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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MEMBRES DE LA BANQUE :
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ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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ANTÔNIO VINICIUS SILVA CALDAS
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DENISE RIBEIRO DE ALMEIDA
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Data: 28 mai 2021
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The auditor is a producer of information. It is part of the routine of such professional to transform data into information and its transmission to interested parties, via a communication channel. This study, with a qualitative approach, exploratory and descriptive nature, and a multi-theoretical basis, aims to assess how the evolution in the State of Bahia Health Department (SESAB) auditing process aligns with the practices recommended in the Agency and Information Theories literature regarding the communication flow and, consequently, the quality of the information conveyed. Taxonomy was used to assess, year by year, the number of events in each category and to describe in a qualitative way the observations that were most relevant; and benchmarking was used to identify good management practices, through performance and good practice comparisons among four entities of the National Audit System (SNA) – that of Bahia in relation to São Paulo, Pernambuco and Santa Catarina. The scenario that is envisaged is that the Bahia component still seems to keep the focus on formal and legal aspects, in consolidation of its normative function. On the other hand, the analysis of records in sector documents has shown an incipient movement towards the modernization of audit practices, which started in 2014 with the creation of the SUS / BA Audit website. This study revealed the need to expand the communication channel currently in use by the SUS /BA Audit, making it more fluid. Likewise, it was found that the situation mentioned in this research is not unique to the SUS / BA Audit, as there are communication problems in all the analyzed components of the SNA, especially in the state components.
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11
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JAMILLY MURITIBA ARAÚJO
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Analysis of specialized medication purchasing in the state of Bahia according to the theory of transaction costs
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Leader : DORALIZA AUXILIADORA ABRANCHES MONTEIRO
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MEMBRES DE LA BANQUE :
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DORALIZA AUXILIADORA ABRANCHES MONTEIRO
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DENISE RIBEIRO DE ALMEIDA
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PAULO RICARDO DA COSTA REIS
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Data: 31 mai 2021
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The organizations work in a very distant reality from a healthy competition. In practice, there are failures in the Market and in the search for an efficient balance. There are expenses to negotiate and monitor; there are also people’s behaviors to coordinate. This work examines the purchases of medications specialized in the context of Superintendency of Pharmaceutical and Technological Assistance (Saftec), with the objective of analyzing the transaction involved in the acquisition of these drugs in the state of Bahia. To achieve the proposed objective, we analyzed the State Healthy Pan (PES) – 2016 a 2019, the Annual Management Report (RAG) – 2019, medication bidding processes from the Specialized Component of Pharmaceutical Assistance (CEAF) and purchase processes of the drugs, both from 2019. In addition, we applied semi-structured interviews to actors in the process of purchasing specialized medications in the state of Bahia. For the data analysis, we used the content analysis technic, starting from the behavioral dimension and the transactional attributes of the Cost and Transaction Theory (CTT), considered fundamental to the analysis of the problem and to reach the objective of this work. The results show that the transaction costs present themselves in a variety of manners in the acquisition process of specialized medications, involving the various elements of CTT. Thus, the limited rationality is shown by the form in which the questioning about the public notice, medication descriptions, and benchmark price; and considering the behavioral aspect, the public administration recognizes that the contracts are incomplete, thus establishing contractual safeguards. Delays in signing the AFM, suppliers who quote products they do not have in stock, attempts to deliver products with expiring dates below what was established in the auction and with different brands from what was quoted and that do not meet the criteria specified in the auction, companies that require a price closer to the maximum selling price to the government - because they are the only producers/suppliers; those were the situations found related to opportunism. The uncertainty was expressed through the incidence of bidding processes deserted and failed; lack of information about the availability of items in stock by the supplier; lack of feedstock, logistical problems and even problems related to macroeconomic and unpredictable factors. The particularity of the actives was revealed by the requirement of good fabrication practices certificates (CBPF) and medications leaflets, as well as by the composition of batches of just one drug from the bids. In relation to the frequency of transactions, we identified the occurrence of recovery requisitions in a smaller part of companies. It was possible to verify an improvement in the management by the establishment of a flow to the acquisition; on the other hand, we verified the nonexistence of bidding courses specifically for the area of medication. The limitation shown in this research indicate that the interviews did not include medication supplying agents or the auctioneers of the State, just as it did not access the totality of documents required by the researcher. For future studies, besides expanding the number of individuals participating, it is suggested the analysis of the incidence of distortion in price and bidding processes in electronic auctions in relation to waiver, as much as evaluating the impact of the Covid-19 Pandemic on the transaction costs in the acquisition of drugs from CEAF.
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12
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JAQUELINE PEREIRA SANTOS
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DATA EVELOPMENT ANALYSIS AS AN INSTRUMENT OF AUDIT MANAGEMENT IN SUS
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Leader : ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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MEMBRES DE LA BANQUE :
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ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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ANTÔNIO VINICIUS SILVA CALDAS
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FRANCISCO MARTON GLEUSON PINHEIRO
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Data: 4 juin 2021
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This study discusses two applications of Data Envelopment Analysis (DEA), highlighting the possibilities and limitations of the use of this methodology to subsidize the Auditory management of SUS (Unified Health System). In order to do that, we opted for the application of said methodology in Hospitals and Cities, because they are subjects susceptible to being audited by AUDITORIA/SUS/BA. DEA is a technique used to measure the efficiency of Decision-Making Units (DMU), it is also a very important method of monitoring public policies, because besides allowing the identification of inefficient use of the resources that are repassed to the many social area by the public management organizations, it can also assist the evaluation of generated resources. Therefore, it is a great tool that can be used by the public audit organizations, thus promoting Public Governance. As of the diagnosis of its application, the results obtained were compared to the State Audit Planning (PEA) held by AUDITORIA/SUS/BA, for the quadrennium 2020-2023. The results of this research showed that the DEA has the capacity of becoming an important tool in the strategic process of AUDITORIA of SUS, helping in the planning of audits in health, identifying inefficient units, prioritizing audits, enabling, a greater support to the audit works.
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13
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ADRIANA SOUZA SILVA
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The permanence of the nontraditional student of Federal University of Bahia.
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Leader : JAIR SAMPAIO SOARES JUNIOR
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MEMBRES DE LA BANQUE :
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ALOISIO MACHADO DA SILVA FILHO
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ELIZABETH MATOS RIBEIRO
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GRACE KELLY MARQUES RODRIGUES
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JAIR SAMPAIO SOARES JUNIOR
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SAMIR ELIAS KALIL LION
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Data: 18 juin 2021
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The expansion of higher education in Brazil, previously restricted to a privileged group of students with entrance at the appropriate age, financed by family members, with the availability of time to dedicate themselves to studies and with good intellectual and school education, enabled the access of more heterogeneous groups, composed of adults, workers, members of low-income families, etc. In the Federal Institutions of Higher Education (IFES), historically more elitized, the nontraditional student (ENT), despite the various limitations, is no longer minority, but many are unable to remain until the conclusion of the course. In this sense, it is important to identify the profile of the nontraditional student at the Federal University of Bahia (UFBA) and the factors that influence their permanence, aiming to bring the discussion to university management in order to qualify the service of these students, especially when the scarcity of resources is increasing. As a methodological procedure, exploratory research with a sample survey carried out in two stages with 76 undergraduate students at UFBA was used. Two questionnaires were used, the first to identify the nontraditional student and his main characteristics, and the second, to assess permanence. The answers obtained were subjected to statistical analysis and the data reveal that nontraditional students at UFBA are mainly women, browns and blacks, workers, financially independent, coming from a public school, studying during the day, they are over 25 years old, per capita family income of up to 1.5 minimum wages, their parents did not participate in higher education, they are probably the first of their families at university, and their greatest difficulty in entering higher education was to reconcile work with studies. The cluster analysis made it possible to identify that the student's permanence in the institution is a function mainly of convictions prior to entering the course, and of the current motivations, the degree of satisfaction with the chosen course demonstrates the student's desire to continue enrolled in the course. Participation in academic and student assistance programs was less important for the nontraditional student, even considering the various factors of a personal, socio-cultural and economic nature that hinder their permanence. Thus, it is possible to perceive that the permanence of the nontraditional student at UFBA is related to their economic and social origin, but it may have a lesser weight if the reception at the university is greater. Considering the importance for IFES to seek means for the permanence of their students, both Questionnaire 1 designed to survey the characteristics of the nontraditional student at UFBA, as well as the typology of nontraditional student and the factors that influence their permanence, can assist in the choices of the policies and programs adopted to make this student stay and complete the course. Thus, through the proposed taxonomy, some policies and actions adopted at UFBA can be focused on the nontraditional student, in order to allow a higher qualification in attending this type of student, seeking to overcome obstacles that the scarcity of resources imposes, including encouraging the support of this nontraditional students by members of the academic community through voluntary work. It is necessary to discuss solutions with the same care as those who do volunteer work, after all the university are us.
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14
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CARLOS ALBERTO RAMOS BISPO DOS SANTOS
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Professional Master in Administration: Possible contributions in the view of administrative technicians and managers of the Pro-rectory of People of UFBA.
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Leader : DENISE RIBEIRO DE ALMEIDA
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MEMBRES DE LA BANQUE :
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ANA RITA SILVA SACRAMENTO
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DENISE RIBEIRO DE ALMEIDA
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LIDIA BOAVENTURA PIMENTA
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Data: 21 juin 2021
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Brazilian Public Administration has evolved through three basic models: patrimonial, bureaucratic and managerial. More recently, with the processes arising from the greater complexity experienced by organizations in general, and by public organizations specifically, these have been led to seek management models that allow them to meet the new and increasingly complex social demands, which in general, start to demand greater quality and agility in the services provided by public institutions (BRESSER-PEREIRA, 1996; ABRÚCIO, 2011; PANTOJA et al, 2012 and MOTTA, 2013). Thus this research sought to identify possible contributions of the professional master's degree to administrative technicians and managers of the Pro-Rectorate of People (PRODEP) of UFBA. The dissertation analyzed from the perspective of the actors involved the possible contributions to the development for TAE and institutional. To do so, it focused on the first class of professional master's degree offered to TAE at UFBA, in 2016. As for the methodology, the study used a descriptive research of qualitative approach, with the main instruments for data collection: institutional documents (secondary data), semi-structured interviews (primary data) with PRODEP managers and TAE. Initially, we interviewed the Administrative Assistants, graduates of the first MPA class of the School of Administration, as well as the managers of PRODEP in order to characterize the contributions of the Professional Masters to the education of these professionals. The approach is qualitative in nature, since, according to Godoy (1995) this type of research involves obtaining data in interactive processes through direct contact between the researcher and the analyzed event, seeking to understand the phenomena from the perspective of the participants in the analyzed environment. Content analysis was the tool used as a means of analysis. The results identified the incipient advances in the understanding of the research assumption, which was only partially met. As limitations, it was identified the positioning of most of the top management that makes it difficult to incorporate the learning of these professionals to the institutional daily routine, because there is resistance to changes in the model traditionally used in institutional work processes. In other words, the technicians have not yet found an ideal organizational environment for the operationalization of the products elaborated in their dissertations, even though it is possible to use them on different fronts at UFBA. It is suggested as future work, unfolded here, the continuity of the research taking as a base other diverse Professional Master classes, in order to identify possible forms of greater applicability of the dissertations, always contemplating the demands of the organization, considering that such contributions can improve the quality and efficiency of the services provided to society by UFBA.
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15
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LIDIANE ROCHA DE SOUZA
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Evaluating the evaluation: an analysis of the process of follow-up, monitoring and evaluation of the Sesab’s management contracts.
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Leader : ARIADNE SCALFONI RIGO
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MEMBRES DE LA BANQUE :
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ANA PAULA CHANCHARULO DE MORAIS PEREIRA
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ARIADNE SCALFONI RIGO
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DENISE RIBEIRO DE ALMEIDA
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Data: 22 juin 2021
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This research aimed to evaluate how the Health Department of the State of Bahia (Sesab) carries out the Process of monitoring, following-up, and evaluating the management contracts (PMA) under its responsibility. We sought to describe the PMA (as established by the State Program of Social Organizations), and how the Sesab carries it out, identifying the main obstacles and advances in the process. To elaborate the methodological design, it was necessary to adopt evaluation criteria for meta-evaluation, which were adapted from the model developed by the Federal Court of Accounts (TCU) for the elaboration of the Maturity Index of the Evaluation Systems of Government Programs. The scope of those interviewed was formed by technical evaluators and managers of the coordinations responsible for the PMA; adding to the analysis of the payment processes of the social organizations and the audit reports of the internal and external control bodies. The main results obtained were the absence of standardization and institutionalization of methodologies and processes; absence of a Business Intelligence System; undersized teams with no effective staff in their composition; servers without formal training; deficient communication; timeliness of information. The results demonstrate that the Sesab faces a great challenge ahead, to the extent that it may be necessary to restructure or redesign its process for monitoring and evaluating management contracts. Consequently, it has an impact on reassessing the State Program of Social Organizations, in spite of its actions of control, inspection, monitoring, and evaluation of the partner units.
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16
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RENATA MELO PAMPHILO
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Governance in public-private partnerships: limits and advances in the Health Department of the State of Bahia.
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Leader : DORALIZA AUXILIADORA ABRANCHES MONTEIRO
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MEMBRES DE LA BANQUE :
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DORALIZA AUXILIADORA ABRANCHES MONTEIRO
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ELIZABETH MATOS RIBEIRO
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LUCAS SANTOS CERQUEIRA
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Data: 30 juin 2021
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In the exercise of their functions, governments face the most varied risks. The capacity of an organization's institutional governance arrangements to act in the face of the complex and dynamic scenario of Public-Private Partnerships (PPPs) directly reflects on the conditions under which risk management will take place, and its integration into the management processes of PPP contracts is therefore essential. in order to qualify the decision-making of public managers. Thus, the present study, analyzing the limits and challenges of risk management of the Health Department of the State of Bahia (SESAB) from the institutional governance arrangements implemented in public-private health partnerships, intended to fill the gap indicated by Souza et al (2020) of empirical studies that can deepen the institutionalization of risk management in public organizations, as well as Andrade (2019) notes the need for further studies on risk sharing in PPPs, given the complexity of the model, and should the analysis goes beyond the list of risks included in the contracts. Based on the themes of governance, risk management and PPPs, this exploratory, descriptive and applied research used a qualitative approach and thematic categorical content analysis having as references the principles of the risk management model of The Orange Book, from the United Kingdom (2020). For the construction of the analysis corpus, the following data collection instruments were used: questionnaire, semi-structured interview and documents of PPP contracts in health (PPP of Hospital do Subúrbio, PPP of Image and PPP of ICOM). The findings of this study confirm the assumption of this research that SESAB's risk management is embryonic, making it difficult to consolidate governance and failing to reduce uncertainties linked to PPP contracts, as well as increasing implementation capacity. of public policy through a Public-Private Partnership. This research brings as a limitation the risk management analysis under the prism of one of the parties involved in the health PPPs (Grantor - SESAB), not considering the perspectives of the other actors of the contractual relationship, Concessionaire and the Independent Verifier, for example, which would probably increase the perception and the debate on risk management in PPPs. It is hoped that this research will shed light on the limits and challenges of risk management exercised by public administration in PPPs, collaborating to remove it from invisibility, so that solutions can be constructed and instituted in the search for efficient results in the provision of public services to society.
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17
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JULIANA SANTANA SANTOS
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The importance of the Municipal Audit Component for the institutional control of SUS: a study in the health region of Salvador
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Leader : ANA RITA SILVA SACRAMENTO
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MEMBRES DE LA BANQUE :
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ANA RITA SILVA SACRAMENTO
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DENISE RIBEIRO DE ALMEIDA
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LIDIA BOAVENTURA PIMENTA
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Data: 6 juil. 2021
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The Federal Constitution of Brazil estimates that its public health system Sistema Único de Saúde – SUS must be regulated, supervised, and monitored regularly. Because of its systemic concept SUS needs to be continuously evaluated and the results obtained from these evaluations need to be converted in a feedback for its improvement. The purview to audit and control SUS is given to Sistema Nacional de Auditoria – SNA/SUS that was instituted by the Law Number 8689/93 and regulated by the Decree number 1651/95, as a subsystem of Sistema Único de Saúde acting in a decentralized manner in the three management areas of SUS, through its components (federal, state and municipal). The Componente Municipal de Auditoria do SUS – CMA/SUS (Municipal Audit Component) which is part of the SNA, works as an institutional control instrument and must be implanted and working regularly as legal obligation to the cities that are part of the Gestão Plena do Sistema de Saúde – Comando Único (Full Management of the Health System – Single Command), although the surveys that were conducted show a negligible number of this implanted component. Therefore, it is necessary to have a support through the technical cooperation of the federated parts, in order to strengthen the control mechanisms, through CMA/SUS. Thus, the general objective of this work is: to propose actions that, in the light of the systemic approach, subsidize the Secretaria de Saúde do Estado da Bahia (SESAB) (Health Secretariat of the State of Bahia) to contribute to the reinforcement of the control of the institutional dimension of Sistema Nacional de Auditoria no Estado da Bahia, through the Componente Municipal de Auditoria. For this purpose, we made a qualitative, exploratory, descriptive, bibliographic, documental, and field study. We identified immediately, with the results, important gaps in control in SUS and, because of the existence of this mechanism exercised by CMA, they can contribute to the fragility of the structural actions of SUS. These findings solidify the understanding that the audit, through SNA with its components, need to be invigorated and constitute an instrument that is able of subsidizing the decision-making process of the health manager, adding to the ongoing building and strengthening of SUS.
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18
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CLAUDIA MARIA BANDEIRA PELLEGRINI
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Small hospitals: relevance of the implementation of public policy in Bahia
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Leader : DENISE RIBEIRO DE ALMEIDA
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MEMBRES DE LA BANQUE :
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ANA RITA SILVA SACRAMENTO
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DENISE RIBEIRO DE ALMEIDA
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LIDIA BOAVENTURA PIMENTA
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Data: 8 juil. 2021
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The municipalization resulting from the decentralization process of SUS has made the municipality the main space for the implementation of different health policies. The Ministry of Health, aiming at strengthening small hospitals and understanding their performance as a strategic element for comprehensive health care, instituted the Small Hospital Policy (PNHPP). In order to promote the regionalization of health services, Bahia sought to expand its scope. Thus, in addition to the perception that such measures promote greater security for the population and easier access to health services, this study aimed to demonstrate the level of implementation of the State Policy of Small Hospitals (PEHPP) in eight municipalities of the state, considering the context experienced in the period 2014-2020. To carry out the research, it was used the analysis of documents and questionnaires applied with users of these services, in order to obtain the necessary elements to answer the research question, using the content analysis based on the categories of the evaluation model focused on the objectives of public policy. The results of the work point to an intermediate level of implementation of this policy, with emphasis on the back-up actions of the Family Health Strategy, care to emergencies with the guarantee of continuity of care through referral to units of greater complexity. It is also noteworthy that 75% of the evaluated municipalities are responsible for most of the hospitalizations of their population. The main weaknesses found refer mainly to the managers' lack of responsibility in the implementation of the policy, neglecting the environment, the supply of equipment and of adequate human resources. Similarly, it was found a great vulnerability in the guideline linked to the model of care to normal birth, a priority for the policy, as well as the total absence of acting as a back-up for regional reference hospitals, in the counter-reference of stabilized patients, whose relevance has been greater during the pandemic. In this context, knowledge of the degree of implementation of the PEHPP can determine inconsistencies in the process and the necessary corrections in the course of the program. Thus, with this purpose in mind, we have as a product of this work, the proposal of a matrix to evaluate the degree of implementation of this policy. This matrix was applied to the hospitals that were the object of this research, and may be replicated and expanded for the evaluation of other hospital units, both in Bahia and in other Brazilian states. The main limitation of this dissertation is the number of questionnaires answered, which was impacted by the pandemic context that made it difficult for the researcher to access users and municipal managers. In order to overcome these limitations, we suggest the development of new studies investigating a larger number of users, as well as including municipal managers from different levels, thus contributing to the improvement of the matrix proposed here.
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19
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THAIENNY SABACK DE SOUZA
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O ENFRENTAMENTO DA PANDEMIA DE COVID-19 NO ESTADO DA BAHIA: POSSIBILIDADES PARA O PLANEJAMENTO DA AUDITORIA DO SUS/BA
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Leader : ELIZABETH MATOS RIBEIRO
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MEMBRES DE LA BANQUE :
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ELIZABETH MATOS RIBEIRO
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HORACIO NELSON HASTENREITER FILHO
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ROMILSON DO CARMO MOREIRA
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FRANCISCO MARTON GLEUSON PINHEIRO
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Data: 13 juil. 2021
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The high volume of resources involved in confronting Covid-19, associated with the relaxation of rules for purchasing and contracting, brought a greater risk of resource diversion, which should be prioritized by the control institutions. Therefore, a quantitative, exploratory research was carried out, with the objective of identifying how available information on the confrontation of Covid-19 in the state of Bahia can support the reorientation of the planning of the Audit of SUS / BA by prioritizing objects to be audited. Therefore, three statistical models were built using multiple linear regression, to establish relationships using as independent variables the number of cases and deaths per Covid by cities of residence and occurrence. The models showed that the dependent variables of average household income per capita and percentage of the population with corresponding sanitation conditions are related to the three models, while the number of beds and respirators only show significant statistics when evaluating deaths by occurrence and Covid features only related to the number of cases. The number of physicians was not significant and had a negative predictive effect in the three models. In turn, an analysis of the indicators in a concentration of beds, equipment and professionals, especially in the capital and, to a lesser extent, in the municipalities of the health regions, which was not accompanied by the release of resources. As a proposition resulting from the research, a risk matrix was elaborated for the selection of municipalities that should be prioritized as an object of audit with regard to fighting the pandemic.
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20
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TATIANE MOTA LEMOS ARAUJO
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Public Governance of Management Contracts: Possible Contributions from the Auditing of SUS.
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Leader : DENISE RIBEIRO DE ALMEIDA
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MEMBRES DE LA BANQUE :
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DENISE RIBEIRO DE ALMEIDA
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ANA RITA SILVA SACRAMENTO
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LIDIA BOAVENTURA PIMENTA
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Data: 13 juil. 2021
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Afficher le Résumé
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The institution of the State Program of Social Organizations in Bahia demands the improvement of the mechanisms of inspection and regulation of private action to increase efficiency, as well as to restrain behaviors that do not converge with good administrative practices. Thus, this research aimed to analyze the limits and possibilities of the Audit of the Unified Health System of Bahia to contribute to the implementation of public governance of management contracts signed by the Health Department of the State of Bahia (Sesab) with Social Organizations for the management of hospital units. To this end, institutional documents and audit reports were analyzed. The thematic categorical analysis technique was used, considering the definition of the categories, the conceptions presented by different authors and the propositions made by the Federal Audit Court, regarding the implementation of governance mechanisms and the evaluation of the maturity level of public policies. The results point out that the Audit of SUS/BA contributes to the implementation of governance of Sesab, through independent assessment, acting in the third line of defense; recommending to senior management and auditees the measures that need to be taken to remedy the irregularities; and making referrals to the competent bodies for the adoption of the necessary measures for accountability. However, there are limitations related to promoting transparency and ensuring accountability that interfere with the full effectiveness of its actions. It was pointed out the need for the publication of audit reports, promoting greater transparency to the citizen of the actions developed; the adoption of a standardized procedure for accountability; the use of the developments from the measures adopted by internal and external bodies in the preparation of its planning; and the scheduling of follow-up audits of the audited contracts, allowing the evaluation of the implementation of recommendations and the correction of non-conformities. As for the qualification of the audits, we suggest adjustments in the methodology, incorporating concepts related to Public Governance. The dissertation has as limitations the infeasibility of comparing the evolution of the OS in the management of different health units, as well as the in-depth analysis of the audits' risk approach. These limitations can be overcome with future studies that build on the results presented here, including new dimensions of analysis. Research can also be conducted to evaluate the systematic follow-up and implementation of the recommendations of the internal audit activities, as a way to ensure the effectiveness of the actions of this control mechanism. Likewise, it is opportune the development of studies that analyze the impacts caused by the pandemic of the new Corona virus on the governance of public institutions. With this, it is considered to be possible to deepen the knowledge about the theme in public organizations.
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21
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ANGELA GAMA DIAS DE OLIVA
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Assessment of the management capacity of Programa Nacional de Alimentação Escolar at IFNMG - Campus Montes
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Leader : ELIZABETH MATOS RIBEIRO
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MEMBRES DE LA BANQUE :
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ANDRE LUIS RABELO CARDOSO
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DORALIZA AUXILIADORA ABRANCHES MONTEIRO
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ELIZABETH MATOS RIBEIRO
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Data: 12 août 2021
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The Programa Nacional de Alimentação Escolar (PNAE - a Brazilian governmental program), since its creation, has undergone significant advances in technical and operational aspects linked to the improvement of its management capacity. Among the main changes, it is worth highlighting the process of financial and administrative decentralization, which has enabled greater interference by various public organizations in the implementation of the Program. Since 2009, Institutos Federais de Educação, Ciência e Tecnologia (IFEs) have been part of the PNAE, supported by Política Nacional de Assistência Estudantil (PNAES), whose main purposes are: (a) to increase the levels of food and nutrition of students to guarantee the elevation of the level of school performance and guarantee levels of learning; and (b) guaranteeing the process of inclusion of family farmers in public purchases, aiming to encourage access to income for the local population and the provision of healthy food for students. Considering the importance of this policy to reduce the levels of social inequalities that have marked Brazilian history, the main objective of this research was to assess the management capacity of the PNAE at Instituto Federal do Norte de Minas Gerais (IFNMG - Campus Montes Claros). Methodologically, this is a research on the evaluation of public policies based on the theory of Political Administration, which considers that administrative phenomena are integrated by two inseparable dimensions: the management dimension and the administration dimension. The research results show the limits and challenges to be overcome by the PNAE Management by the IFNMG, providing contributions of the inseparability between the theoretical and practical aspects that integrate administrative phenomena. The study also made it possible to point out elements of studies of management and administration strategies aimed at improving the levels of effectiveness, efficiency and effectiveness of the program.
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22
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MICHELLE CAMPOS DE ALMEIDA
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Internal Communication in a Federal Institution of Higher Education: the case of Faculty of Communication – FACOM, at the Federal University of Bahia.
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Leader : GUILHERME MARBACK NETO
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MEMBRES DE LA BANQUE :
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GUILHERME MARBACK NETO
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FABIO ALMEIDA FERREIRA
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VANESSA BRASIL C. RODRIGUEZ
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Data: 26 août 2021
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Afficher le Résumé
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This research sought to understand how the improvement of internal communication can contribute to a good management of information and interpersonal relationships in a University Unit of a Federal Institution of Higher Education, in order to propose an improvement plan, considering the perception of your community. The work used as a method the case study carried out at the Faculty of Communication of the Federal University of Bahia, from a descriptive-exploratory research, to establish relationships between the variables of analysis of internal communication and to describe its characteristics. To carry out a reasoned analysis, the study used the literature and the triangulation of data obtained from bibliographic research, from the analysis of documents from the University Unit, from responses to semi-structured interviews conducted with five key subjects of the organization and from the applied questionnaire. to professors, students and technical-administrative servants, to understand how the people who are part of FACOM perceive the communication process and its management. The diagnosis indicates that the community that integrates the University Unit has a good perception of its internal communication, points to a management policy that values transparency in relationships, even if there is some noise, and shows that there are still gaps to be resolved, especially in the engagement of people in actions related to communication. It is concluded that it is essential that, in addition to a planned Internal Communication and a structured sector, with sufficient staff to meet the demands of quality, we think of servers as strategic subjects for the implementation of improvements and, above all, that they are carried out integrated actions that engage the entire community in the purpose of improving communication processes and interpersonal relationships. Furthermore, the results point to the need that, before developing a communication plan, greater focus be given to the exchange of knowledge, quality interaction, convergence of communication flows, bet on more interactive channels of communication and to work together so that the objective of providing quality service to society is achieved. In view of the above diagnosis, the dissertation presents a work proposal, with the purpose of preparing the University Unit community for the improvement of internal communication and a manual for the Graduate Program at FACOM, with guidelines on internal communication and the procedures and routine of the sector, which can serve as a basis for the elaboration of a manual for the University Unit.
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23
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VANESSA DA COSTA SANTANA
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ORGANIZATIONAL COMMUNICATION MANAGEMENT AT THE UFBA SCHOOL OF MUSIC
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Leader : GUILHERME MARBACK NETO
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MEMBRES DE LA BANQUE :
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GUILHERME MARBACK NETO
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ERNANI COELHO NETO
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LUIZ ALBERTO BESERRA DE FARIAS
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Data: 15 sept. 2021
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The School of Music of the Federal University of Bahia, which originated with the International Music Seminars in 1954, during the administration of Rector Edgard Santos, became a reference center for professional training and also for promoting musical performances with its various groups: UFBA Symphony Orchestra, Madrigal, Symphonic Band, and Percussion Group, among others. Names such as Ernst Widmer and Sebastian Benda were part of the teaching staff to form high-level local musicians in a short period of time. Because of its rich history, the School of Music is highly sought after by people who want to study music at various levels (extension, undergraduate, and graduate). But, despite this, there is no communication planning at the School of Music. The musical events held by the teachers and their classes end up being promoted by themselves on their social networks. Besides the main website of the School of Music, there is the website of the Department of the School of Music, the website of the Extension Courses Blog, and the Post-graduation website, besides the social networks: Instagram, Youtube, and Facebook. Based on this situation, the following research question was created: How has the absence of communication planning hindered the management of organizational communication in the School of Music? Proposing a communication planning methodology for EMUS was the objective of this work. For this, we adopted as methodological approach the case study with a single case. This study revealed the impacts of the absence of strategic communication planning and, from the situational diagnosis, it was possible to propose, in the end, a roadmap for integrated communication strategic planning.
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24
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PATRÍCIA CARDOSO E LEMOS
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Individual learning of skills, organizational support and engagement with work: a study among professors at the federal institute of northern Minas Gerais (IFNMG)
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Leader : ELISABETH REGINA LOIOLA DA CRUZ SOUZA
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MEMBRES DE LA BANQUE :
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CLAUDIO BEZERRA LEOPOLDINO
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ELISABETH REGINA LOIOLA DA CRUZ SOUZA
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GUSTAVO HENRIQUE SILVA DE SOUZA
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JOSE CELIO SILVEIRA ANDRADE
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Data: 15 sept. 2021
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Afficher le Résumé
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Several factors related to social, political, environmental and economic changes, in addition to technological advances and speed of information, reinforce the need for training and qualification of workers in public and private spheres, aiming to prepare for possible changes in the scenario in the world of work. The outbreak of the COVID-19 pandemic by the Health organization on March 11, 2019 magnifies this scenario of change and challenges to be faced. In this context and due to the scarcity of evaluation studies of public servants in the teaching career, in addition to those that assess their practices dedicated to students, this study aims to verify the predictive power of individual learning skills and organizational support for learning and the transfer of learning in the engagement with work of the IFNMG professors, evaluating the underlying relationships between the constructs in the context of Public Administration. The field of research on individual learning for work is long-lived and historically permeated by multiple approaches and methods. In the case of learning for work, organizational supports have been identified as relevant factors for learning and the application of what was learned by the worker at work, in addition to generating positive effects on individual and organizational performance. Also, studies of the relationship between AI at work and its effects are inconclusive, although theoretically the recognition of a positive relationship between learning and performance at work prevails. In these contested fields and their relationships, numerous questions emerge. For this dissertation, the following stands out: what is the predictive power of individual learning skills and organizational support for learning and the transfer of learning in engagement with work? The specific context of practice is the IFNMG. This is an ex-post-facto study, with a transversal cohort and exploratory inferential character, within a quantitative and qualitative approach in the form of data collection and analysis. The subjects of this study are permanent servants of the IFNMG in the teaching career. Thematic document analysis provides the elements to characterize the organization, as well as its regulatory frameworks. For the collection of quantitative data, four scales are used, which already show validation evidence in companies and educational institutions in Brazil: one to measure the level of individual learning competences, one to verify the existence of support for learning, one to assess the existence of transfer of learning and another to measure the engagement with work level of servers with work. The correlation analyzes between the variables together with the hypothesis test show that both the acquisition of management competences and the acquisition of general competences, as well as the organizational support for learning and the transfer of learning, have an effect on the engagement with the work of teachers. It is verified, through multiple linear regression, that the acquisition of general competences by the professors and the perception that the institution supports the transfer or application of these competences at work exert predictive power in the engagement of teachers with work.
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25
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ANDRÉIA NUNES TEIXEIRA
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Maturity evaluating model of a compliance program: an application in SENAC Bahia.
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Leader : ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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MEMBRES DE LA BANQUE :
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ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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ANTÔNIO VINICIUS SILVA CALDAS
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JOSEILTON SILVEIRA DA ROCHA
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Data: 24 sept. 2021
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The present study proposed to develop a model for assessing compliance program maturity, through an evaluation matrix drawn from the maturity indicators contained in the Manual Prático de Avaliação do Programa de Integridade, prepared by Controladoria Geral da União (CGU), in KPMG's compliance maturity survey, in the questionnaire to assess companies that are part of the Cadastro Nacional de Empresas Comprometidas com a Ética e a Integridade (Empresa Pró-Ética) and in the document called Evaluation of Corporate Compliance Program – DOJ (Department of Justice). To validate the model, it was applied at SENAC Bahia, an institution that is part of the Autonomous Social Service and that provides a service to society with relevant participation. The study proposed to answer the question about which indicators to consider for the development of a maturity assessment model for a compliance program, based on the premise that it is important to analyze the maturity level of a compliance program based on indicators that are sufficient and adequate to guide its implementation. The basis of the study was based on the Agency Theory, corporate governance, and the literature on compliance from the perspective of CGU, ISO 19.600:2014, the Committee of Sponsoring Organizations of the Treadway Commission (COSO), Foreign Corrupt Practices Act (FCPA), and Brazilian Anti-Corruption Law. Methodologically, for data collection, some instruments were used, namely: bibliographical research, documental research, interviews with strategic managers and application of a questionnaire for employees of SENAC Bahia, distributed by five groups of function for analyzing the perception of the existing compliance program. For data treatment, the analysis was performed using descriptive statistics, which allowed the identification of the correlation between the variables of each index, and the boxplot analysis, which indicated the dispersion of the data obtained in the research. The result of the survey showed that SENAC Regional Bahia is making efforts to improve the maturity indexes achieved, identified in the survey with an index of 2.68, classified as a sustainable level, thus indicating the existence of compliance practices implemented in the Regional. However, it was noted that there is a way to go to reach more advanced levels in improving existing practices and maintaining compliance with regulatory agencies. As a limitation, as this work focuses on institutions that are part of the Autonomous Social Service, specifically, SENAC Bahia, the conclusions must be observed taking into account the peculiarities of the Regional in question. The model and indicators suggested in the evaluation matrix and validated are sufficient to define the maturity of a program, which can be, in other researches, improved and used other parameters from updated sources. It can also be applied to other institutions or organizations, including adjusting its nature and size, in order to identify the level of maturity to support action plans and guide the implementation of compliance programs.
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26
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ANDREY FELICIO ANTUNES
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ENGAJAMENTO ESCOLAR: UMA ANÁLISE MULTIDIMENSIONAL DE SEUS ANTECEDENTES E RESULTADOS NO COLÉGIO MILITAR DE SALVADOR
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Leader : ELISABETH REGINA LOIOLA DA CRUZ SOUZA
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MEMBRES DE LA BANQUE :
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ANTONIO VIRGILIO BITTENCOURT BASTOS
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ELISABETH REGINA LOIOLA DA CRUZ SOUZA
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JAIR SAMPAIO SOARES JUNIOR
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JORGE SANTOS NERIS
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Data: 6 oct. 2021
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The present study, concerning the relationship between the antecedent factors and results of school engagement, is focused on a school located in Salvador, Bahia. The general objective is to analyse how the participation in extracurricular activities by students from the 8th to the 11th grade relates to engagement levels reported through EAE-4D (BR) scale and how the engagement contributes to the academic results of such students. Therefore, as specific objectives, the study collected data regarding the student’s participation in such activities, registered, in the first and second learning periods, the level of engagement using the related scale to stablish the correlations between contextual factors and the four dimensions of engagement and, further, the correlation between the total engagement score and the academic achievement. The research collect data from 329 students, 119 of whom participated in extracurricular activities and 210 who were Only enrolled in regular classes in the year of 2021. Through the descriptive statistics and multilinear variate regression analysis, it became evident that the participation in extracurricular activities and the student engagement, particularly its behavioral dimension, could explain in 53,4% their academic achievement.
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27
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WALTER DIMAS BRITO SOARES
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The verticalization of teaching at the Federal Institute of Northern Minas Gerais: a look at the Arinos campus
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Leader : GUILHERME MARBACK NETO
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MEMBRES DE LA BANQUE :
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CLAUDIA HELENA DOS SANTOS ARAUJO
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GUILHERME MARBACK NETO
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MARIA CAROLINA DE SOUZA SAMPAIO
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Data: 27 oct. 2021
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Verticalization is an educational principle of the Federal Institutes of Education, Science and Technology (IFs). It is based on offering technical and higher education courses within a technological axis in the same campus. Historically, professional education in Brazil had a dual character in which a propaedeutic education is offered to children of the dominant classes for the entry of into higher education courses, and a technical education is offered to the children of workers for immediate entry into the labor market. With verticalization, the IFs aims at overcoming this educational duality, enabling students to enroll in technical courses and have the opportunity to complete an undergraduate course, without moving to another city. In addition to teaching activities, IFs students have the opportunity to develop research and extension projects. Such projects should provide integration between students from both levels of education in order to expand the possibilities of vertical integration, besides contributing to local and regional development. This research aimed to present a proposal for continuing teacher education, based on their perceptions of managers and students at the IFNMG - campus Arinos. The research is classified as an exploratory quantitative-qualitative approach. Questionnaires and semi-structured interviews were used as instruments for data collection. The tabulation of the answers obtained in the questionnaires was done through graphs, figures and tables; the answers to the interviews were transcribed and analyzed using the content analysis technique. It was found that, although teachers feel prepared to work in vertical education, this has not been reflected in practice. At IFNMG - Arinos campus there are few research and extension projects that integrate the two levels of education, which reflects on the need to build a continuing teacher education program that reflects on the importance and means of achieving verticalization in teaching, research and extension activities.
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28
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VERONICA CARDOSO DOS SANTOS DE ASSIS
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Processo de Implantação de uma Ouvidoria Universitária: Análise da Experiência da Escola de Administração da UFBA.
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Leader : HORACIO NELSON HASTENREITER FILHO
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MEMBRES DE LA BANQUE :
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DIVA ESTER OKAZAKI ROWE
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HORACIO NELSON HASTENREITER FILHO
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MANOEL JOAQUIM FERNANDES DE BARROS
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Data: 29 oct. 2021
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This study aimed to describe and evaluate the work of the ombudsman of the School of Administration as well as suggest ways to improve its performance as a democratic channel for social participation, communication and mediation of institutional and strategic conflicts for service improvement offered by the School of Administration to its audience. With the research, it is expected to highlight the problems that may be influencing the low activation of the ombudsman and find that the implementation of an ombudsman closer to its users can contribute to the achievement of institutional goals, through a path guided by transparency and construction of the processes. The EAUFBA ombudsman was set up with the aim of adding value and cooperating with the central administration of UFBA in solving institutional problems, working as a filter of problems and solutions for the university. The result of the study was divided into two chapters. The first presents a descriptive analysis of the records sent to the ombudsman of the School of Administration. The second provides an overview of the current vision (satisfaction survey) and expectations of the EAUFBA community regarding the work of the School's ombudsman. Thus, it is possible to list, in line with the recommendations in the literature, some suggestions for improvements for the studied institution, thus contributing to its improvement. This study has a temporal cutoff from July 2016 to October 2019. The research universe specifically comprises the UFBA School of Administration, its students, technicians, professors and managers. Concluding the descriptive research about the actions, it can be affirmed that the manifestations received by the Ombudsman of EAUFBA, in its majority, are carried through by the internal public and, in particular, by its students by way. The most active sectors, in turn, were departments and collegiate bodies, which suggests that these sectors deserve special monitoring by the School's management in order to investigate the main problems of the sectors in order to correct them. Another relevant factor in identifying your strategic profile is a good compliance with the response time. A relevant fact found in the research was the lack of adequate disclosure of the activities and work of the ombudsman as the main factor that explains the low activation of the ombudsman at the School, a problem that justified the need for this study. Other less important findings seem to contribute to a lesser degree to the existence of the problem. The school's standard of excellence does not seem to justify the low number of actions, given that it still presents several problems. The EAUFBA community reported that it has greater security in the listening potential of an ombudsman who physically shares the same living space than in a general ombudsman, more distant.
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29
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Naira Maria da Silva Duarte
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The understanding of IT professionals regarding the general law on the protection of personal data and its implications for organizations.
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Leader : ANTONIO EDUARDO DE ALBUQUERQUE JUNIOR
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MEMBRES DE LA BANQUE :
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ADRIANO SANTOS ROCHA SILVA
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ANTONIO EDUARDO DE ALBUQUERQUE JUNIOR
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ERNANI MARQUES DOS SANTOS
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Data: 8 nov. 2021
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Technological evolution is based on bringing countries and societies closer together, facilitating communication, reducing distances and bringing cultural differences closer together. However, the collection and manipulation of data through technological resources make possible the misuse and abuse by people and organizations. Information vulnerability is a social issue, and as such; requires greater control over information security policies. However, the current controls are not enough to prevent the abuses that the digital world provides. In increasingly connected environments, legal controls and regulations are essential to avoid the arbitrariness that the discriminatory use of information can generate for organizations and/or individuals. Considering the excessive use of information, countries have instituted laws and rights that support the use and control of collected personal data. In Brazil, the requirements of Law 13.709 of 2018, known as the General Law for the Protection of Personal Data (LGPD), involve different changes in approach to an organization's information security measures. Subject to the requirements of the law, public, private and parastatal organizations need to consider these changes in their technological infrastructure and information security, in addition to other control measures through information security policies to ensure the protection of personal data, with a view to right to privacy of its customers, employees, partners and suppliers, considering that compliance with the law is based on processes, people and tools. The adaptation of Organizations to the legal requirements as an instrument of control and monitoring of personal data requires restrictive measures of the Information Security Policy, for this, it is necessary to verify the understanding of IT professionals regarding risk management in the inappropriate use of data and the new roles and responsibilities that the law defines, transparency, dissemination of knowledge in organizations, regulations and information treatment, observing the ethical issues of IT professionals with regard to the privacy of personal data under their custody and responsibility. This work aims to identify how IT professionals understand the requirements of the LGPD and its implications for organizations, in addition to the need to adopt information security controls. Thus, quantitative and qualitative surveys were applied, through a Survey survey with approximately 70 IT managers evaluating the impacts of LGPD on data controls in their organizations. After tabulation and statistical analysis of the research, the results were presented in a Focus Group mediated in an interview through the Teams tool, with the participation of 16 IT Managers, where opinions and considerations regarding the result of the applied research were exposed. At the end of this work, with the consolidated diagnoses, evaluations were carried out considering the research assumptions, which showed that the understanding and awareness of IT professionals are relevant to the adjustments required by law regarding information security in organizations. The work exposed the possible impacts, in addition to the opportunities that the adaptation of Law 13.709/2018 may generate in the governance of information technology (GTI), complying with the criteria and controls of Information Security (SI), on the responsibility of IT in the that aiming at mitigating risks and reducing the vulnerabilities of personal data processed in organizations.
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30
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PATRICK NASCIMENTO DA SILVA
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The graduates voice´s: an instrument of evaluation of the Federal University of Bahia in the management process.
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Leader : DENISE RIBEIRO DE ALMEIDA
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MEMBRES DE LA BANQUE :
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DENISE RIBEIRO DE ALMEIDA
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GUILHERME MARBACK NETO
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LIDIA BOAVENTURA PIMENTA
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PENILDON SILVA FILHO
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Data: 22 nov. 2021
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The dissertation presented here is intended to develop an instrument to assess the profile, the professional performance of graduates from the Federal University of Bahia (UFBA), indicating it for use in the institutional self-assessment of this HEI and others that want to use it, with the necessary adaptations. The research also seeks: learn about the history of university management in Brazil, in order to understand its relation to graduates; understand how the process of institutional evaluation took place in Brazil and its relation to graduates; familiarize with the concept of university graduates; and find a way to build, validate and consolidate the questionnaire for consulting with graduates. The collection technique known as the Delphi Method was used to elaborate the construct, where through evaluation rounds triggering specialists, between researchers and workers in the areas related to academic management, institutional evaluation and university graduates - population of this research, we validate danded the same, creating a final questionnaire. In the studies, it was found that historically the academic management of HEI are, at first glance, insensitive to their graduates, with no mention of them, until the moment when initiatives that indicated the importance of evaluating HEI began to emerge during the modern and contemporary periods resulting in Brazil in programs such as PAIUB, PARU, and finally consolidating itself in SINAES – already as a government policy, aiming at institutional evaluation. The literature on university graduates confirms the importance of this element as a source of information for the self-assessment of HEI, indicating the effectiveness of both the university and its courses. In the data analysis, the assumption that the UFBA does not have a system to obtain contributions from its graduates was confirmed, as well as the hypothesis that the experts believe in the proposal to allow the participation of graduates in the university's self-assessment. After two rounds of interactions, where in the first round we sent the instrument based on the dimensions of INEP and related legislation, receiving feedback from experts in which content analysis was performed for qualitative data and descriptive for quantitative data (using the verification of Crombach's alpha coefficient), resulting in a construct for re-examination in the second and final round, which formed the final questionnaire that was approved in all its items above 71%, highlighting the maturity of the instrument. was sent and made available. The final questionnaire was sent and made available to AC and CPA of UFBA. For future works, it is recommended that new questionnaires be prepared using the Delphi technique, that new studies should seek to gather the impressions and opinions of graduates, to obtain from them their perceptions about the effectiveness of university management and extend this search to the active student body.
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31
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LIVIA CURI FERNANDES BARTEL
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CONTINUING EDUCATION BY COMPETENCES: THE CASE OF FOOD MANIPULATORS OF THE FOOD SERVICE OF THE UNIVERSITY RESTAURANT OF ONDINA OF THE FEDERAL UNIVERSITY OF BAHIA.
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Leader : ELISABETH REGINA LOIOLA DA CRUZ SOUZA
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MEMBRES DE LA BANQUE :
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ELISABETH REGINA LOIOLA DA CRUZ SOUZA
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MARIA DA CONCEICAO PEREIRA DA FONSECA
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SANDRA MARIA CHAVES DOS SANTOS
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JAIR NASCIMENTO SANTOS
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Data: 1 déc. 2021
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Investigations focusing on the world of work in order to seek greater understanding of the relationship between management and assessment of competences in order to overcome some obstacles found in the learning of competences are necessary, in this sense, the mapping of competences in the Food and Nutrition Unit (UAN) ), is important not only because it provides standards of practices to be followed by workers, but also because they guide the selection, training and performance evaluation processes of its workers. The health status of UAN workers, as well as their hygienic practices, directly influence the final quality of food. These workers need to be prepared for the activities they perform and trained to prevent foodborne illnesses. Therefore, adequate training for each area of food handling must be essentially practical and with different teaching resources, always respecting individual differences. Training is defined as an organizational action planned in a systematic way, which enables the acquisition of motor skills, as well as the development of cognitive strategies that can make the individual more apt to perform their current or future functions. In theory, prior knowledge of the individual characteristics necessary to perform a given function can optimize investment in professional development, from this perspective, competence is a set of knowledge and skills that entitle the professional to successfully perform their function (BRUNO-FARIA & BRANDÃO, 2003; BRANDÃO, 2009). The research question that guided this dissertation was: how to train workers at the University Restaurant (RU) of the Federal University of Bahia (UFBA) based on competences? Considering the theoretical framework outlined and, relating to the research question, an interview was conducted through a semi-structured questionnaire in online format on the Google Docs Platform, with subsequent structuring of a proposal for training based on competences, long-term and adjusted to the profile of food handling workers, to improve the services offered to students, servers and other food users in the UK. To answer the research question and reach the general objective, the specific objectives of this dissertation are: to diagnose competencies by position; define knowledge, skills and attitudes related to each competence; diagnose skills gaps by position; and develop training proposal. The general objective of this work was to develop a proposal for competence-based, long-term training, tailored to the profile of food handlers, to improve the services offered to food service users in the UK. For this, initially a non-participatory observational research with exploratory purpose was carried out, through on-site visits. Subsequently, an applied research with a qualitative approach was carried out. After completing the data collection, a training plan for the handlers was drawn up according to the diagnosis and mapping of their competences. The competency-based training plan details the types of training, objectives, the duration of each one, as well as defines the use of active methodologies, to promote employee awareness of the issues addressed, allowing the employee to interact with the content introduc
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32
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LUIS CARLOS DA SILVA CASTRO
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Competencies and Experience in Evaluation: an analysis of Sinaes external evaluators.
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Leader : ROBERTO BRAZILEIRO PAIXAO
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MEMBRES DE LA BANQUE :
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DANIELI ARTUZI PES BACKES
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LIGIA GOMES ELLIOT
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DENISE RIBEIRO DE ALMEIDA
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ROBERTO BRAZILEIRO PAIXAO
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Data: 2 déc. 2021
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Afficher le Résumé
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By contributing to the improvement of university management in the administrative and academic sphere, evaluation has a relevant role in the policies of College Education in Brazil and, therefore, the competence and experience of the evaluator are fundamental elements in this process. The development of competencies and experience in evaluation are important factors for the effective execution of evaluation, contributing to the provision of quality services in teaching, research and extension for all society. Therefore, this research aimed to analyze the relationship between the development of self-reported evaluation competencies by external SINAES evaluators and their evaluation experience, based on the hypothesis that the greater the experience in evaluation, the greater the evaluator's agreement in relation to the development of competencies. This objective was achieved by identifying the competencies in evaluation that are most appropriate to SINAES context, verifying the agreement of BASis external evaluator in relation to full development of evaluation competencies and verifying the relationship between the agreement of assessors in relation to the development of competencies in evaluation and the experience of the evaluator in the execution of evaluations. The data collection process took place through a technique called Delphi, where the experts, through consensus, chose the competencies most appropriate to SINAES evaluation context and after, by a survey with external evaluators, through which data were collected on the evaluator's profile, the evaluation experience and their degree of agreement in relation to the full development of competencies in evaluation selected on the Delphi. The survey results showed that most of the sample's evaluators: are women, hold a doctorate and has between 21 and 49 years old and fully agree that they have fully developed competencies in all theoretical dimensions of evaluation competencies, as it was evidenced that the higher is the amount of evaluations made, the greater is the evaluator's confidence in reporting that has fully developed the competencies. From the results obtained, it follows that had a direct relationship between the experience in evaluation and the report of the evaluator's competencies development, that the lists of evaluation competencies obtained by the experts can be used in the improvement of the evaluators' training courses of BASis and this study can stimulate research that approach the relationship between evaluation experience and development of competencies on each theoretical dimension of evaluation competencies.
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33
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ANTÔNIO PINHEIRO CAIRES
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AN ANALYSIS OF THE DEVELOPMENT OF ENTREPRENEURIAL BEHAVIORAL CHARACTERISTICS IN IFNMG COURSE STUDENTS.
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Leader : ADRIANO LEAL BRUNI
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MEMBRES DE LA BANQUE :
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ADRIANO LEAL BRUNI
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ROBERTO BRAZILEIRO PAIXAO
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ALEXANDRE JOSE ALVES DA SILVA
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Data: 3 déc. 2021
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The main objective of this research is to identify and analyze the entrepreneurial behavioral characteristics of students of the Federal Institute of Northern Minas Gerais - IFNMG. The results were compared to the results obtained in other related studies on the theme of the research. As for nature, this is applied research with descriptive objective. The sample is composed of students from the technical courses and higher courses of IFNMG. Quantitative analysis of the responses obtained was performed. The results indicate that the students have the ten characteristics analyzed and that among these characteristics most developed among students of technical courses and higher education courses were, Search for Opportunities and Initiative and Commitment. Regarding the less developed characteristics in this researched group, persistence and goal setting among students of technical courses and Persistence and Risk Calculated among students of higher education courses. As scores obtained in the classification of behavioral characteristics of this study indicate similarities to other correlated studies. Through a cross-correlation, these data analyzed the ability of entrepreneurship teaching to raise the behavioral characteristics of these students. The results showed a weak and insignificant positive correlation, which suggests that the Federal Institute would not be able to raise the entrepreneurial behavioral characteristics of its students through the teaching of entrepreneurship. It is expected that the results contribute to the development of entrepreneurial education with regard to the contents applied and developed on the theme entrepreneurship in their curricular notes.
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34
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LIVIA CONCEICAO AMORIM DE SANTANA
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Influential factors in the adoption and infusion of the Moodle by teachers of the Federal University of Bahia (Bahia, Brazil).
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Leader : ADRIANO LEAL BRUNI
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MEMBRES DE LA BANQUE :
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ADRIANO LEAL BRUNI
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ANTONIO GUALBERTO PEREIRA
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CAMILLA SOUENETA NASCIMENTO NGANGA
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Data: 6 déc. 2021
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Afficher le Résumé
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This research aimed to identify which are the factors that influence the adoption and infusion of Moodle by UFBA professors. The study was based on the theoretical Model of Adoption and Infusion of the VLE, in which the variables: Performance Expectation, Effort Expectation, Social Influence, Information Quality and Facilitating Conditions, as influencers of Use and Use as an influencing variable of Continuity of Use. For operationalization of the work, the influence of the dimensions of adoption in relation to the use of Moodle and, later, the influence on the infusion/continuity of use was analyzed. The study sample corresponds to 455 UFBA professors who used Moodle before and after the SLS – supplementary academic semester. The data obtained received statistical treatment in two stages. In the first, statistical tests were used to validate the instrument, which had to be adapted to the target audience, and in which factor analysis, KMO, Bartlett's Spherecity and Conbrach's Alpha tests were performed. In the second stage, descriptive analyzes of the sample data and regression analysis were performed to test the hypotheses. The hypotheses that predicted the influence of the dimensions of Moodle adoption on the Usage variable were rejected. However, positive influences were found for the variables Performance Expectation, Expectation of Effort, Social Influence and Quality of Information in relation to Continuity of Use. Finally, despite the variables having no influence in relation to Use, the research findings can contribute to the theory insofar as influences on the Continuity of Moodle use were identified in the researched context.
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35
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VANUBIA DE JESUS SILVA
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Uses of Sinaes evaluation in perspective of the course coordinators of the UFBA (Bahia, Brazil).
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Leader : ROBERTO BRAZILEIRO PAIXAO
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MEMBRES DE LA BANQUE :
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GUILHERME MARBACK NETO
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LINDOMAR PINTO DA SILVA
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ROBERTO BRAZILEIRO PAIXAO
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Data: 7 déc. 2021
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Considering that evaluations exist to be used and that the best possible use of evaluation can be a great strategic differential for institutions, in addition to giving more credibility to the evaluation process itself, research is carried out on the uses of Sinaes evaluation in perspective of the course coordinators of the Federal University of Bahia, in order to analyze how the coordinators of the undergraduate course at UFBA use the Sinaes assessment. Therefore, it is necessary to identify the instrumental, conceptual and symbolic uses arising from the Sinaes evaluation process, identify the instrumental, conceptual and symbolic uses arising from the Sinaes evaluation results, analyze which factors may be associated with the identified uses and understand how the uses occur taking into account the factors highlighted. Then, a qualitative empirical research is carried out, the method used for data collection was the interview, and the data were treated qualitatively through the MAXQDA plus 2020 software. Therefore, it appears that the UFBA course coordinators make uses stimulated by both the process source and the result source, and there was a concentration of use in the result source. 43 categories of uses were raised (22 categories of instrumental use, 13 of conceptual use and 8 of symbolic use), from 533 notes of uses whose distribution in relation to the types of use was quite balanced, but the conceptual uses were the most used, while instrumental uses were less used. Regarding use factors, there were 397 notes from respondents distributed in 55 categories (17 categories of user factors, 4 of evaluator factors, 9 of evaluation factors and 25 of context factors), some of which positively stimulated the use of the evaluation, others are discouraging, and some factors that were considered as a stimulus for some while were considered as a disincentive for others, such as the context of the pandemic, for example. Among the factors, context presented 50% frequency of coded notes, showing its relevance. Finally, from the content analysis of the interviews, it was possible to infer which factors affected the behavior of certain uses, such as some context factors (training focused on evaluation and workload) that could explain the use concentrated at the source. result by the coordinators. This imposes the observation that UFBA's undergraduate course coordinators use conceptual assessments more and less instrumental assessments, with most uses originating from the source of results, and the factors that most affect the act and the way of using it are the factors linked to the context and the evaluations.
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36
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DANIELA SILVA DOS SANTOS
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Differences in expectations within the scope of the SUS/BA
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Leader : ELIZABETH MATOS RIBEIRO
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MEMBRES DE LA BANQUE :
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ELIZABETH MATOS RIBEIRO
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FRANCISCO MARTON GLEUSON PINHEIRO
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JAIR SAMPAIO SOARES JUNIOR
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KATIA SILENE LOPES DE SOUZA ALBUQUERQUE
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Data: 16 déc. 2021
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This study aimed to identify how differences in expectations between auditors and actors who integrate the governance and management system of the State Secretariat of the State of Bahia (SESAB) can affect the usefulness of the reports produced by the Audit of the Unified Health System of the State of Bahia (SUS/BA). The differences in expectations is a theme that emerged in the independent accounting audit, whose intention was to identify the differences in expectations between what the public (users) expects from an audit and what audit professionals understand that it is their role. There is a significant number of studies that point to the existence of relevant differences in private sector expectations. However, in the public sector, there is a gap of academic work on this theoretical-methodological approach, which justifies the relevance of this work. It is a qualitative study, carried out by documentary analysis and interviews, elaborated on the basis of the definition of analysis categories identified in the explored literature, but observing its applicability in the selected public organization. Using the Bardin content analysis technique, data triangulation was performed, considering the analyzed documents and the narratives of the two groups of actors involved, with the support of the theoretical basis that sustained the study. The results pointed out to existence of gaps in various respects, being more expressive in relation to the purpose of the audit, performance in auditing, and the responsibility of the auditor; In turn, it was not relevant in relation to the audit product. On the aspect of the independence of the auditor, a convergence was observed between the perceptions of the two groups studied. It is concluded that identified differences may affect the usefulness of reports with regard to their credibility and use of information by the Governance and Management System of the SUS / BA, with a view to adding value to the quality of management of the institution and the satisfaction of the citizens as for the meeting of their demands. In view of the registered causes for the existence of gaps, a propositional agenda is presented, pointing out actions that can collaborate towards their reduction. In this sense, it is believed that the study will contribute to reducing the differences in expectations at the institution, which is a practical implication of the research; likewise, it is believed that the research has a theoretical-empirical implication insofar as it contributes to the debate
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37
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ISABELA DE ABRANTES LUDUVICE
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RISK MANAGEMENT IN THE SUPPLY CHAIN AND ITS INTEGRATION INTO THE STRATEGIC MANAGEMENT OF ORGANIZATIONS: CASE STUDY OF SENAC/BAHIA
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Leader : ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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MEMBRES DE LA BANQUE :
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ANTONIO FRANCISCO DE ALMEIDA DA SILVA JUNIOR
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ANTÔNIO VINICIUS SILVA CALDAS
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ANDRÉ LUIS ROCHA DE SOUZA
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Data: 20 déc. 2021
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This study aims to highlight the contributions of a risk management program in the Supply Chain, in terms of loss prevention and value creation, resulting from the integration with organizational strategic management, based on a model applicable to Organizations. In order to validate the proposed model, it was applied at SENAC Bahia, an educational institution that makes up the Autonomous Social Service. The theoretical foundation used for this study was based on the literature on the Supply Chain, Supply Chain Management, Risk Management, and the concepts and methodology of ISO 31.000, the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and the author Brasiliano (2016), in addition to Strategic Management, based on the concepts and methodology of Balanced ScoreCard (BSC), SWOT Analysis and Porter Value Chain (Value Chain) . The methodological procedure used involved data collection, using bibliographic and documentary research as instruments, as well as the application of questionnaires to SENAC Bahia employees, linked to the Supply Chain, and to the managers of the Institution's Operational and Strategic Units. The analysis of the data collected from the applied research was carried out using descriptive statistics methods, which allowed the identification of actions for the treatment of strategic risks, linked to the Supply Chain that contribute, from the optimization of resources and investments, for the prevention of losses and creation of organizational value. Therefore, the research result presents 15 (fifteen) risk treatment actions to be prioritized by SENAC Regional Bahia. The result presented has limitations, as it results from a specific analysis of an autonomous Social System Entity, in this case, SENAC Bahia, which has its particularities. However, the model proposed in this work can be applied to any Institution, regardless of its business, considering that all of them necessarily have a supply chain, for the execution of their activities, and are exposed to risks inherent to the same. Its application can also be carried out in any organizational area, not exclusively in areas directly related to the Supply Chain, considering that all areas have associated risks and activities defined to achieve the Objectives and strategic organizational Initiatives.
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