Banca de DEFESA: ÉRIKA CRISTIANE DA SILVA SANTOS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : ÉRIKA CRISTIANE DA SILVA SANTOS
DATA : 18/12/2020
HORA: 14:00
LOCAL: Videoconfêrencia
TÍTULO:

Avaliação da gestão do conhecimento no IFNMG: percepção dos servidores técnico-administrativos em educação e docentes

PALAVRAS-CHAVES:

Knowledge Management. Knowledge Management in Public Administration. Maturity in Knowledge Management. Facilitating and hindering factors for Knowledge Management.

PÁGINAS: 98
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
RESUMO:

This research evaluates Knowledge Management at IFNMG through the perception of the institution's employees. It is a quantitative research with a Survey methodological strategy to answer the research question and reach the objectives, and bibliographic research to identify KM models for public administration that could be adapted to assess KM in the IFNMG. Identified in the studied literature that KM is an important management tool for providing quality public service and knowing that the IFNMG must seek efficiency and effectiveness in its actions, this research presents the following question: Why despite the contemporary status of Knowledge Management as an important management tool, does it fail to acquire priority status in the IFNMG? The general objective of the research is to identify the reasons why Knowledge Management does not acquire priority status in the IFNMG. And to achieve the general objective, the following specific objectives were proposed: (i) To verify the degree of maturity of Knowledge Management at the IFNMG; (ii) Assess the permeability of Knowledge Management at IFNMG; (iii) Map variables that facilitate and hinder Knowledge Management at IFNMG. To achieve the objectives and answer the research question, the model called “MGCAPB” created by Batista (2012) with the application of the “IAGCAP” proposed by the same author was used, with minor adaptations. Six IAGCAP criteria (leadership in KM; process; people; technology; knowledge processes; and learning and innovation) were used, with statements for the positioning of respondents on a Likert scale with seven options. Through the analysis of the obtained data, it was identified that the IFNMG is at the INTRODUCTION level of maturity in GC, and because the maturity model is still in the initial cycle, it was observed that the IFNMG complies with the factors conditioning the implementation of the KM, but what is the KM itself the IFNMG is unable to deliver, demonstrating the need to implement an effective KM policy in the institution. The main challenges identified for the implementation of KM in the IFNMG were issues related to the People of Batista criterion (2012) and the factors Support Structure to KM and People Management and Work Organization for KM identified through Factor Analysis.

MEMBROS DA BANCA:
Externo à Instituição - BRUNO CHAVES CORREIA LIMA
Externo ao Programa - 2556723 - GILLIAN LEANDRO DE QUEIROGA LIMA
Presidente - 1698312 - HORACIO NELSON HASTENREITER FILHO