Banca de DEFESA: ALEX NOGUEIRA DE CARVALHO

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : ALEX NOGUEIRA DE CARVALHO
DATA : 23/11/2020
HORA: 16:00
LOCAL: Videoconfêrencia
TÍTULO:

A Proposal for Analysis and Process Improvement at Hospital Geral de Salvador. 2020.

PALAVRAS-CHAVES:

Lean Office. Value stream management. Referrals guides. HGeS.

PÁGINAS: 114
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
RESUMO:

In their industrial genesis, organizations were constituted of functional structures, in which the processes were executed in a specific and specialized way. Faced with the limitations of this model, a new organizational structure, function-process type, emerged, where processes were no longer isolated in departments, but integrated and focused on customer demands. In this context, there are researches on the applicability of Lean Office and Value Flow Management in different types of organizations, pointing to the increase in the performance of the researched processes, through the rationalization of work steps, reduction in execution time and increase in value-added rate in its activities. This research aims to analyze the management process of the routing guides issued by the Hospital Geral de Salvador (HGeS), from the perspective of the Lean Office and the Management of the Value Stream, proposing improvements to it. The choice of the hospital as a unit of analysis is due to its importance in Bahia. The definition of this process as an object of study is justified by the great value of financial resources involved in its management. The theoretical framework is based on the works of McManus (2005), Rother and Shook (2007) and Tapping and Shuker (2010), who discuss the steps to implement value flow management in an administrative area. The methodology has a qualitative approach and is framed as a case study. In the field research, interviews, documentary research, non-participant observation were used; in the analysis of the information the content analysis. As results, a diagnosis of the current performance of the studied process is presented, through the current value flow map, and, as an intervention proposal, a series of improvements to be implemented to the process were listed, which culminated with the making the future map. Therefore, it is concluded that with the application of Lean Office in the process of managing the routing guides, its performance can be improved due to the reduction of 75% in waiting times and 66% in the process lead time, as well as well as the 185% increase in the value added rate. In addition, the present study had several limitations due to the scarcity of studies, legal requirements, complexity of the process and difficulties in conducting interviews. Finally, for future studies, we suggest the implementation of the proposals presented, a review of the technical standard of auditing, a study of the application of lean office in the process of issuing the guides and some improvements in the data collection process.

MEMBROS DA BANCA:
Presidente - 1913274 - DENISE RIBEIRO DE ALMEIDA
Interno - 3088038 - ANA RITA SILVA SACRAMENTO
Externo à Instituição - LIDIA BOAVENTURA PIMENTA - UNEB