Banca de DEFESA: LUCAS GOUVEIA DE CARVALHO TEIXEIRA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : LUCAS GOUVEIA DE CARVALHO TEIXEIRA
DATA : 27/06/2019
HORA: 14:00
LOCAL: Escola de Administração
TÍTULO:

Patient Safety Culture: Study at Clériston Andrade General Hospital - Feira de Santana Bahia

PALAVRAS-CHAVES:

Culture of patient safety. Hospital. HSOPSC

PÁGINAS: 114
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
RESUMO:

The objective of this study is to measure the patient safety culture of the General Hospital Clériston Andrade, according to the workers’ perception. A quantitative survey of the exploratory type was carried out using the questionnaire on the Patient Safety Culture (HSOPSC) of the Agency for Healthcare Research and Quality (AHRQ). The Hospital locus of the research is located in the city of Feira de Santana / Bahia and is reference to the Central Eastern Macroregion of the state. A questionnaire was used as a data collection instrument with the employees linked to the unit, regardless of the employment relationship or mode of contact with the patient (direct or not). 1528 questionnaires were sent and 763 respondents returned the completed questionnaires. The final rate of return of the survey was 49.93%. In the analysis of the data, the Hospital Survey on Patient Safety Culture - Data Entry and Analysis Tool - February 2018 version, customized by AHRQ was used to produce the results of the questionnaire. This is the right software for standardized submission of survey data to the agency’s worldwide database and statistical processing thereof. The results showed that of the 12 dimensions evaluated, only the one that evaluated the immediate supervision regarding the safety promotion of the patient is considered a strong area in the hospital, with a score of 79% of positive responses. The other 11 dimensions are fragile or neutral areas (equivalent to 91.67% of the total dimensions). The worst performance in the findings occurred in the dimension of “non-punitive response to error” with only 22% of positive responses. Regarding the degree of patient safety, specifically in his area of work, 43% indicate that the overall grade is regular. Regarding the reporting of adverse events, 78% of the respondents did not fill out any of them in the last 12 months. Thus, it is concluded that: a) the safety culture of the patient in the Hospital has all the results, with values lower than those found in the 12 safety dimensions published in the AHRQ reports in 2018; b) that the culture of reporting adverse events is immature, c) that the servers have a similar patient safety perspective, regardless of the level of interaction with the patient. Thus, in order to improve patient safety and reduce adverse events, it is recommended to: strengthen a non-punitive culture in the organization, encourage compliance with the non-compliance sheets and a future positioning of the organization for the practice of disclosure.

MEMBROS DA BANCA:
Externo à Instituição - ALMERINDA ROSALIA LUEDY REIS
Interno - 1750678 - RODRIGO LADEIRA
Presidente - 287735 - VERA LUCIA PEIXOTO SANTOS MENDES