Terceirização no Serviço Público sob a Ótica da Teoria dos Custos de Transação no IFNMG
Transaction costs. Public service. Outsourcing.
The objetive of this research was to analyze the use of governance in the Federal Institute of Education of the North of Minas Gerais in the contracting of outsourced labor services from the perspective of the transaction costs theory applied to the public service. Within this context, theories of opportunism, uncertainty, asset specificity and governance mechanisms in the relations between public agents and their suppliers were explored. To achieve this objective, a qualitative study was carried out in the study of the institution's case, using documentary research, questionnaire application and interviews of key subjects. Content analysis was used in interviews and documents consulted. The questionnaire was statistically analyzed with the intention of finding associations between the variables of the study. For that, correlation and regression techniques were applied. Data from the three forms of collection were compared and analyzed with the literature consulted. It was possible to say that the existing relations between the public agents and their suppliers provide an environment of trust and cooperation that tends to minimize unwanted behaviors. As a result, variables related to behavioral assumptions showed negative and significant associations. Finally, it was suggested to conduct future research using different methods and contexts.