RISK MANAGEMENT OF ADMINISTRATIVE CONTRACTS IN PROAD/UFBA
Risk management. Outsourcing. Qualitative risk matrix.
The need to adopt risk management over administrative contracts in PROAD / UFBA emerges from the context of an increased demand for hiring outsourced workers at UFBA, especially for the technical area, which was due to REUNI. The aftermath increase in the outsourcing of technical operational support services has led the administrative contracts management to situations of exposure to several risks that, if not properly managed, can bring on losses, impairments and extraordinary costs, causing damage to the institutional functioning. The problem arises from the fact that there is no institutional risk management system in UFBA nor in the contracts management of PROAD. From this context and from the regulatory imposition of risk management over administrative contracts in the Federal Public Administration, the present study has the objective of investigating the present main risks in continuous contracts of technical operational support service to the management of PROAD’s administrative contracts, from January 2013 to December 2017, on pursuit for tools that contribute to the achievement of contracting objectives and, consequently, the Institution ones. Qualitative, exploratory and documentary research was used for this purpose. Techniques of semi-structured interview and documentary analysis were used for the collection of information. The information extracted from the sources was submitted to the analysis of the types of risks, nature, generating events and origin. In conclusion, the results showed that the most common risks were administrative and operational, partially confirming one of the initial assumptions; the scope of the contracting objectives is obtained partly, less for the quality of the services provided than for documents evidencing formalities required; a risk mapping of administrative contracts is necessary for a deepening in the analysis and treatment of the predominant risks in the contracts.