Banca de DEFESA: FRANCISCO LESSA RIBEIRO JÚNIOR

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : FRANCISCO LESSA RIBEIRO JÚNIOR
DATE: 15/12/2022
TIME: 08:00
LOCAL: Ambiente virtual zoom
TITLE:

Telework in the Federal Revenue Service of Brazil: retrospective and prospective.

KEY WORDS:

Telework. Brazil’s Federal Revenue. Remote work. Productivity

PAGES: 119
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

The Federal Revenue Service of Brazil already in 2012 got ministerial authorization to adopt, as a pilot experience, the telework for its servers. Afterwards, in 2016, the experience was approved and the management program was authorized as a practice in the body, allowing its expansion to various work processes. The growth in adherence to this type of work was gradual. At the beginning of 2020, approximately 10% of the servants were in telework, but from then on the growth was quite accelerated, when the public health emergency was already going through, due to the coronavirus pandemic.  The objective of this study is to present contributions to the improvement of the rules and practice of teleworking in the RFB in 10 quarters (3rd quarter/2019 – 4th quarter/2021), identifying aspects related to teleworking conditions that are decisive for good performance in work activities, specificities of work teams, and, after crossing these data, presenting proposals for adjustments or recommendations to the work regime that should prevail after the pandemic with a view to optimizing its results. In the descriptive survey, which also included two open questions, RFB employees were interviewed in telework in the states of Bahia and Sergipe, which form the fifth Fiscal Region. Improvements in metrics were suggested, maintenance of meetings, inclusive presential, stimulus to team alternation, offering of consulting by the institution to ergonomic and TI improving at teleworking places, preserving uniformity in the criteria for the concessions and care to preserve the sense of belonging to the organ. Time flexibility brings a set of advantages, but it penalizes the interaction between teams, demanding some limits. Personal connections bring trust. The extreme individualization of work implies a risk to the continuity of the teams in the long term.

COMMITTEE MEMBERS:
Presidente - 1698312 - HORACIO NELSON HASTENREITER FILHO
Interna - 1678057 - ELIZABETH MATOS RIBEIRO
Externo ao Programa - 394300 - GUILHERME MARBACK NETO - UFBAExterno à Instituição - EDMAN ALTHEMAN