The multiple roles of Human-Computer Interaction: understanding messages of metacommunication by Hegelian Dialectic.
Hegelian Dialectic, multiple roles, metacommunication disruptions, Hegel
Computational artifacts are increasingly integrated into our daily lives, influencing the
most varied activities. For this reason, the study of the interaction between humans and
computer systems has gained importance in recent years, allowing the construction and
improvement of interactive technologies. To solve interaction problems, knowledge of
different scientific spaces/fields was articulated. The popularization of collaboration on
the web has intensified these problems, mainly opening up the possibility for the user to
act in the role of ”designer”. Despite offering greater autonomy to the user, the role of
the designer may require technical knowledge in computing that, probably, the average
user does not have. Without specialized knowledge, interruptions in the interpretation
of interface messages can occur, especially when the user alternately assumes the roles of
designer and user during the interaction. With this, this research verified the existence of
conflicts of interpretation during the dialectical movement of subjects with multiple roles
of interaction in a computer system and analyzed these disruptions in communication
using the principles of Hegelian Dialectic. For this, a case study was carried out with
the methods of Semiotic Engineering, MIS and MAC, followed by a dialectical analysis
of the results. The results obtained open possibilities for reflection on the possibility of
conflicts of interpretation in the metacommunication messages of the interface when the
user switches between the roles of designer and user at the moment of interaction.