Banca de DEFESA: IGO DA CRUZ DOS SANTOS

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : IGO DA CRUZ DOS SANTOS
DATE: 17/12/2021
TIME: 17:00
LOCAL: Ambiente virtual Zoom
TITLE:

CRITICAL SUCCESS FACTORS IN THE IMPLEMENTATION OF THE INFORMATION TECHNOLOGY MASTER PLAN: A STUDY IN FEDERAL INSTITUTIONS OF HIGHER EDUCATION.

KEY WORDS:

Information Technology; Information Technology Master Plan; Critical Success Factors; Federal Institutions of Higher Education

PAGES: 68
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

The Information Technology (IT) has been assuming in recent years an essential role in the context of the Federal Public Administration (FPA), especially in the conscious management of public resources. In this sense, to achieve such results, a good planning of the application of IT resources is essential. This planning needs to be aligned between the plans and actions of the IT corporate institution and the institutional strategies. The Information Technology Master Plan (ITMP) is the instrument that allows the conduct and monitoring of the IT area, establishing strategies and the action plan to implement them. From this context, this research aims to investigate the influence of the Critical Success Factors (CSF) in the implementation of ITMP in Federal Institutions of Higher Education (FIHE). To carry out this research, a literature review was used for the selection of works related to the theme and extraction of existing CSFs. Since no CSF were found related to ITMP, then the existing CSF were extracted for other IT Management tools, which were sent for evaluation by experts in ITMP, carried out through the modified Delphi method (MDM), to indicate which CSF of the IT Management tools can be applicable in the deployment of ITMP in FIHE. The CSF pointed out by the experts were compared with the CSF cited in the ITMP of the FIHE. As a result, nine CSF were identified that, due to their level of influence, must be observed in the implementation of ITMP in organizations of the FPA. Additionally, it was observed that the identified CSFs present an interrelationship.

BANKING MEMBERS:
Externo à Instituição - ADRIANO SANTOS ROCHA SILVA - UFS
Externo à Instituição - ANTONIO EDUARDO DE ALBUQUERQUE JUNIOR - Fiocruz-Ba
Presidente - 1316015 - ERNANI MARQUES DOS SANTOS