Banca de DEFESA: MAI-LY VANESSA ALMEIDA SAUCEDO

Uma banca de DEFESA de DOUTORADO foi cadastrada pelo programa.
DISCENTE : MAI-LY VANESSA ALMEIDA SAUCEDO
DATA : 29/06/2020
HORA: 14:30
LOCAL: Videoconferência
TÍTULO:

USE OF PUBLIC SOFTWARE IN MUNICIPAL ADMINISTRATION: ANALYSIS FROM A MODEL BASED ON INSTITUTIONAL THEORY AND FRAMEWORK TECHNOLOGY-ORGANIZATION-ENVIRONMENT (TOE).

PALAVRAS-CHAVES:

Public Software. e-Cidade. Integrated system in public administration. Institutional Theory, TOE.

PÁGINAS: 280
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
RESUMO:

In the public sector's computerization process, software emerges as a key element, due to the growing need to provide citizens with ever faster and more efficient services, needing to manipulate large volumes of data. The Brazilian Public Software Project  was designed to maximize the reuse of software by public management in the three spheres: federal, state and municipal. For the present work, the municipal sphere was chosen because it is an organizationally complex environment due to its nature, with an intricate structural, political and economic reality. The objective of this paper is to analyze, from an institutional perspective, how the technological, organizational and environmental factors influence the use of Public Software by the municipal administration, through a multiple case study of the use of the integrated e-Cidade system. For this purpose, based on the Institutional Theory and the TOE Framework, a Conceptual Study Model was created from which the Theoretical-Operational model used in the research was developed. According to these models, institutional pressures influenced the use of the system through factors of the Technological, Organizational and Environmental dimensions. Among the various Public Software  systems developed specifically for the municipal administration, the E-city, an integrated municipal management system, type ERP, was chosen as the object of study. The models developed were applied through a multiple case study conducted in five large Brazilian cities, users of the e-Cidade system: Bagé, Natal. Niterói, Sete Lagoas and Volta Redonda. The analysis of the collected data showed evidence that all the analyzed municipalities are under the action of institutional pressure. It was also identified that the current technological, organizational and environmental dimensions motivated the use, and the technological dimension has prevalence over the other two. The analysis showed that institutional pressures influence the use of the E-city system through the factors of the other three dimensions. Additionally, it was also noticed the occurrence of a connection that had not been foreseen in the previously designed Conceptual and Operational Theoretical Models. In addition to the institutional pressures that influence the use of the software by the factors of the other three dimensions, these pressures also directly affect the use of the system, which was not expected, and caused the models to be redesigned so that the detected connection was exposed.

MEMBROS DA BANCA:
Externo à Instituição - ANTONIO EDUARDO DE ALBUQUERQUE JUNIOR
Externo à Instituição - EDIMARA MEZZOMO LUCIANO
Presidente - 1316015 - ERNANI MARQUES DOS SANTOS
Externo à Instituição - JEFFERSON DAVID ARAUJO SALES - UFS
Externo à Instituição - RODRIGO CESAR REIS DE OLIVEIRA - UFAL