Banca de DEFESA: PLATINI GOMES FONSECA

Uma banca de DEFESA de DOUTORADO foi cadastrada pelo programa.
DISCENTE : PLATINI GOMES FONSECA
DATA : 02/12/2019
HORA: 09:00
LOCAL: Escola de Administração
TÍTULO:

Influence of element management of Enterprise Resource Planning Critical Success Factors in the Public Sector from the perspective of institutional pressures.

PALAVRAS-CHAVES:

Critical Success Factors. ERP Implementation in Public Organizations. Institutional pressures

PÁGINAS: 201
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
RESUMO:

Enterprise Resource Planning (ERP) system implementations still have a high failure rate. As with practice, the amount of studies on the subject puts the public service at a disadvantage compared to private initiative, since it has not received the same attention from researchers. One of the suggested proposals for project management is the approach from choosing the Implementation Critical Success Factors (CSF). Moreover, considering the importance of the organizational field and the need and going beyond the technical aspects of implementation, the objective of the thesis was to analyze how the management of FCS elements influences the implementation of ERP in a public organization, considering coercive, mimetic and normative institutional pressures. With a qualitative approach, the case analyzed was the implementation of ERP at the Federal University of Vale do São Francisco (Univasf), with the help of data collected through documents, observation script and semi-structured interview script – this one, applied to the 14 members of the University system implementation committee. Of the theoretical assumptions made, two were confirmed. Thus, the main results of the research indicate that institutional pressures exert influences that make it difficult to manage the elements of the FCS organizational and technological order. Moreover, in individualized analysis, it was concluded that the FCS elements of technological ERP implementation receive more institutional pressures. Research has also shown that FCS elements that receive coercive pressure require more management initiatives from the implementation team. Finally, institutional pressures moderate FCS management, but it is the management initiatives that determine the implementation process.

MEMBROS DA BANCA:
Presidente - 1316015 - ERNANI MARQUES DOS SANTOS
Externo ao Programa - 2704351 - FABIO ALMEIDA FERREIRA
Externo à Instituição - CESAR ALEXANDRE DE SOUZA - USP
Externo à Instituição - ANTONIO EDUARDO DE ALBUQUERQUE JUNIOR - Fiocruz-Ba
Externo à Instituição - AMAROLINDA IARA DA COSTA ZANELA KLEIN - Unisinos